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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been with American Home Shield since 1982 and my experience has always been pretty good. I called and put in a request for the garbage disposal. One of the teeth inside that grinds broke off and I pulled it out of the old one. They said they’d send somebody out and a company here in Oklahoma City called Plumb Genius, who I had used before with AHS, sent a guy out. The tech said I need a new one and he went out to the truck, came back, and installed the new one. Everything’s good. Now that I'm 72 and don't crawl around u... read more
American Home Shield is great. I pay my 65 a month and if I need anything, my deductible and everything else is taken care of. I’m on a fixed income so that’s peace of mind for me. I called them to request service on my air conditioner as I thought my whole unit was going out. They were very nice and helpful. Everyday Heating and Cooling came out and their guy went around back to the backyard and immediately saw that I had a leak in my line. He repaired the line and put new coolant in. He also checked the whole unit inside t... read more
American Home Shield is very responsive and they have excellent vendors. Recently, we had some dripping coming out of our closet and water was coming down from the ceiling. We submitted a claim on the phone and the reps we talked to were very good. They told us who the contractor was then we called the contractor directly and we got the information from them. The techs who came out had to run a pipe to get rid of the condensation and they did a very good job. The weather here was really hot at the time and because of that, t... read more
The air conditioner wasn't cooling, so Everyday Heating and Cooling came out and put some Freon in it. I did the claim online to American Home Shield, and the tech came out the next day. He was knowledgeable. I really appreciate what American Home Shield has done on both of our houses. They did a good job.
Realty Rekey was sent by American Home Shield for a rekey for a new move in. Everything went really smoothly. The scheduling was fast. They showed up a little bit ahead of schedule, and they notified me of that. They also followed all the mask request I had for COVID guidelines.
Submitting claims to American Home Shield has been easy. I can go online to submit if I can't get through on the phone. Last year, we had an issue with our refrigerator and we had to wait a bit because a part had to be ordered. It came and everything was taken care of. It was all still very efficient. Recently, the faucet of one shaft in my bathroom wouldn't turn off. It was stripped. This happened late in the day so we had to turn off the water from the street. I submitted a claim to American Home Shield and the servicepers... read more
I put in the claim to American Home Shield on the computer and the guy called me the next day. He came a couple of days later and looked at my air conditioner. He found what the issue was and fixed it. It was a little diode that ran the fan mode and he had the part. He also checked the Freon and it was alright. The AC has been working great ever since. I was completely satisfied.
I had some AC issues and Home Shield took care of it. The contractor came out and added very expensive refrigerant but Home Shield only covers $10 per pound and after the $10, it was $70 a pound. I had to pay for eight pounds of that, plus the truck roll fee. Then, they had to run some dye in there to see where the leak was and come back. It didn't take that long for that to leak back out. The guys came back out and they replaced the coil. It was $1,500 for that part but it was covered under Home Shield. That one has been wo... read more
The ice maker was not working properly and Sears did do some work on it. But the ice bucket was cracked as well so it started like producing shaving into the ice. So American Home Shield sent another company out. We just wanted them to completely resolve the issue. American Home Shield is, by far, one of the better companies that we've looked at. It's a simple process for submitting claims and some of the companies that they have offered are great. But some of the companies weren't really helpful. It's kind of like luck of t... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,764 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.