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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We started with American Home Shield when we bought the home three years ago because the man that sold us the house paid for a year and we liked it. There are a lot of companies out there that people had different remarks that weren't that good but we kinda felt comfortable with Home Shield. Most of the people that came out were very nice. They tried to fix the issue and they were pretty good about it. Most of the time, our issues were covered and everything was okay. One time, the air conditioner was low on Freon and they w... read more
Something was wrong with the garage door and the technician came out on a Friday. I ended up having to call them because no one had given me a call. I explained to him that the garage door wouldn't shut. It was just standing open and the weekend was coming. They ended up sending somebody over that afternoon who fixed and repaired it. Everything seemed great with American Home Shield.
I had First American Home Warranty before and I could never get them on the phone although it may be a Coronavirus thing. I just got aggravated with trying to get ahold of them. Then I saw American Home Shield advertised on TV and went with it. Recently, there was a leak in the bottom of the tank where the water comes in and out with that little bolt area. It connects to the tubing for the water to drain in and out of the toilet. That was all messed up, weak and corroded, rusted. The guy from Air Pro Master came and he repla... read more
My dryer wasn't drying. It had a lot of built up lint. I called American Home Shield to request for service. J & B Appliance came out and opened up the dryer. They saw that it had a bunch of lint, and they cleaned it up for me and took care of it. They were totally professional and they did a great job. Everything's great. I'm extremely happy with American Home Shield.
Our refriegrator wasn't cooling so my staff called in a service request. We have a number we call to use our warranty. Ark Appliance was our contractor and they were good. Our refrigerator has been fine since. Overal, I didn't have any problems getting ahold of American Home Shield, getting a follow-up, or getting them to do what they said they were gonna do.
Home Shield seems very prompt in getting someone out to resolve our issue. So, we're pretty satisfied with them. Then the provider they sent out for an electrical issue was very attentive to our issue and problems. When they first came to the door, they told us who they were and they had their mask on. We kept our distance and let them do their work. They just stayed right where they were working. Then all of a sudden, it stopped working. The company came when they called and they fixed the issue. It seemed that they knew ex... read more
The claims process with American Home Shield was great. They were very timely and respectful. When I made the call, the contractor came out the next day or the day after. I'm satisfied with that timeframe because it was hot back then. The technicians did an excellent job and they were very professional. My husband went outside with them and they knew what it was and it didn't take them forever to get it done. Also, they had their mask on and gloves. The AC has been fixed for a while now. I love American Home Shield and I tel... read more
The service is really good. I'm a real estate agent. I sign up a lot of my clients with American Home Shield because they have a good reputation and we have had good luck. Also, after we purchased our home and the residential warranty agreement expired, we bought it again for this year. We're satisfied with it. I typically, submit requests online and it's very easy. When the man from Sears came for our appliance, he was informative. He had to order a part and then he contacted us when we received the part through the mail an... read more
During record break heat wave in California our air conditioner went out knowing that I had warranty service helped a lot although my first appointment was scheduled 5 days out in over a hundred degree heat I called the home office had a representative work and move it up a couple of days they did the best they could to send somebody out as soon as they could and I appreciate it. Very much
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,810 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.