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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our refriegrator wasn't cooling so my staff called in a service request. We have a number we call to use our warranty. Ark Appliance was our contractor and they were good. Our refrigerator has been fine since. Overal, I didn't have any problems getting ahold of American Home Shield, getting a follow-up, or getting them to do what they said they were gonna do.
Home Shield seems very prompt in getting someone out to resolve our issue. So, we're pretty satisfied with them. Then the provider they sent out for an electrical issue was very attentive to our issue and problems. When they first came to the door, they told us who they were and they had their mask on. We kept our distance and let them do their work. They just stayed right where they were working. Then all of a sudden, it stopped working. The company came when they called and they fixed the issue. It seemed that they knew ex... read more
The claims process with American Home Shield was great. They were very timely and respectful. When I made the call, the contractor came out the next day or the day after. I'm satisfied with that timeframe because it was hot back then. The technicians did an excellent job and they were very professional. My husband went outside with them and they knew what it was and it didn't take them forever to get it done. Also, they had their mask on and gloves. The AC has been fixed for a while now. I love American Home Shield and I tel... read more
The service is really good. I'm a real estate agent. I sign up a lot of my clients with American Home Shield because they have a good reputation and we have had good luck. Also, after we purchased our home and the residential warranty agreement expired, we bought it again for this year. We're satisfied with it. I typically, submit requests online and it's very easy. When the man from Sears came for our appliance, he was informative. He had to order a part and then he contacted us when we received the part through the mail an... read more
During record break heat wave in California our air conditioner went out knowing that I had warranty service helped a lot although my first appointment was scheduled 5 days out in over a hundred degree heat I called the home office had a representative work and move it up a couple of days they did the best they could to send somebody out as soon as they could and I appreciate it. Very much
The garage door opened, but then when I wanted to shut it, it wouldn't shut. I'd never had a garage door opener, so I didn't even know anything about garage door openers. I didn't know what to do. I found out that what happened was I blocked a sensor with something, so it was no big deal. The biggest surprise to me was that I had to pay Home Shield $75 because I didn't order it. The real estate agent did. I didn't have any understanding of what the whole deal was, that I would have to pay somebody to come out. I thought I'd ... read more
American Home Shield out a plumbing company for my claim and they took care of my issue. However, they gave me a report that was completely different from what was given to American Home Shield. Also, it was three to four weeks before Home Shield reached out and told me what the first plumbing company said. So, I disputed that and AHS sent out a second plumbing company a few days later.The plumber from there came out and did the estimate. He said that what was quoted by the first plumber was way too high and that plumber was... read more
In Texas, heat is death. We had no air conditioning one day and I called in a claim to American Home Shield. Their rep was quick and to the point. He told us that their contractor from Air Technical would be out the next day. The tech was very warm and provided excellent customer service. Everything has been perfect since then. I would definitely recommend AHS.
The worker that came out and did the repair on the refrigerator was fast and efficient. He was on time and I had my refrigerator back about 20 minutes after he arrived.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,827 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.