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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I think AHS is a good company and, overall, would recommend them. However, I've notice their customer service level has gone down and would rate as a 3-3.5 due the difficulty in reaching a supervisor. Also, it appears they do not have a dedicated response area for direct complaints to upper management and/or the department that approves subcontractors for complaints against said subcontractors.
Diligent in making sure service gets done correctly
Business response:
Hi J. Thank you so much for the positive feedback. We know how important it is to provide you with service you can rely on. We are so happy to know you have been pleased with the service we provide. Thank you for choosing AHS.
Great coverage and service. Our local utilities offer something like this but it is more costly and does not even provide half the coverage
Business response:
Hi Valerie. Thank you for letting us know how pleased you are with the coverage we offer. We want our members to trust in the service we provide. Thank for your allowing AHS to do that for you.
Quick and good very pleased problem solved solved
Business response:
Hi Jerry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Reliable and helpful to resolve any problems arises at your home.
Business response:
Hi Ruben, thank youfor letting us know that we have been able to meet your repair needs. We always want our members to trust in the service we provide. We are so glad you are finding the value in your AHS warranty.
Very easy to communicate with the representative and service was quick.
Business response:
Hi Terrance, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Very knowledgeable and quick to take care of issue
Business response:
Hi Elizabeth, We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.
They were able to get me a repairman as soon as possible and with all the covid stuff these days that isn't easy
Business response:
Hi Kenneth, We appreciate your feedback and hope you continue to enjoy American Home Shield and the ease of coverage we provide!
It was a great time talking to each customer service
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,878 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.