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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I didn't want American Home Shield to send the last person they sent last time and when I submitted the claim to American Home Shield, the representative was helpful. She listened to what I was thinking. The contractor, Arctic Air, got the problem fixed.
I would recommend American Home Shield. The warranty service came with the house that we bought and if I were selling the house, I would get the warranty program. I would do that because there isn't anything wrong and I'm confident about it. If something did go wrong and people are getting old and out of shape, they just call in the program and American Home Shield will take care of it.The gentleman who came out for our AC was Roman and he did a good job. We were told he was going to arrive at such and such amount of time, b... read more
My AC unit had an issue. I submitted the request online for the repair and the technician came within a couple of days to diagnose the problem. Once he diagnosed it, he came the next week and fixed the problem. So it was a 7-day turnaround but I had a good experience all around with the contractor. So far, I haven't had a problem with anything and with AHS, I feel like I'm getting what I'm paying for.
The door didn't go down anymore. I filed a claim with Home Shield online, and then #1 Garage Door came out. I was satisfied with their service. The garage door is now working like it is supposed to be. The repair helped a lot.
I've had some pretty good service with American Home Shield but lately, it's been kinda hard to try to get things communicated. I just recently got my Home Depot eGift Card for the replacement of my dishwasher and I still have to physically go in the store and do that because they didn't have the one that I tried to purchase. I had to call and I waited on the phone one day for like four and a half hours to try to get someone. This was several attempts. Also, I had a hole in my ceiling from when DrainGo came out to try to fin... read more
The first time the contractors came out for our AC, they said the low-pressure switch had tripped. I asked them what caused that to happen. He said he didn't know, but that there was a 30-day recall in case the air conditioner stopped working again. About a week later, it quit working again and they sent Extreme Heating & Air out and he said it was some low voltage wire that needed to be replaced.The technician told me the air conditioner was running properly. I said, "No, it's not." He said, "I can't do anything about it un... read more
My toilet wouldn't flush. The water would fill back up in the tank but it wouldn't stop running. It just kept pouring out water into the tank which went down into the ground over and over. We couldn't get it to stop. The floater wasn't good. A claim was made with American Home Shield and they sent out Superior Drain Cleaning. They were polite, nice, clean, and neat. They represented professionals. They were Johnny-on-the-spot too and they had the parts. Their guy said he would have it done in a jiffy and in 15 minutes, he wa... read more
I had an issue with the latch in the dishwasher that opens and closes. Also, the dryer wasn't drying properly. Gary, the man who came out, ordered the part for the dishwasher and told us to have the vent cleaned out on the dryer, which was done six months ago. There was an issue where there was a bend in the vent so, we had Sears come out to do it and they did a good job. The parts came in and Gary came back to repair the dishwasher. It's perfect now. He looked at the dryer again to make sure that it was working well. He sai... read more
There wasn’t enough output from the AC and it felt warm in certain areas. So, the Air Doctor A/C & Heating came out here. They looked through the vents, went through the roof, and made some adjustment in the AC unit to Increase the fan speed. It’s better now but still not what I would expect. Other than that, American Home Shield's claims process is good. With them, most of the stuff that you have in the house is on a full warranty and in the event something would happen, you could be compensated.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,830 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.