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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Before, we turned the AC on and it wasn't cooling. The fan inside would blow, but it would blow warm air or just room temperature air. The guy from Myers Comfort Specialists said that when he came and checked it out, the fan motor was burned out. So, he replaced the fan motor, and it started cooling again. But it seems like it's louder than what it was originally. When the fan kicks on, it's a little louder. I could hear it from outside in my bedroom. But other than that, it's cooling. The tech did what he was supposed to do... read more
The icemaker was stuck and not making ice. I called Home Shield and it took a long time to get through but normally, it doesn't take that long. The tech from AMTEC came out and he fixed the icemaker. They were great.
I submitted a claim online with AHS because the refrigerator wasn't working properly. The contractors fixed it and everything was good afterward.
Seller provided the home warranty for my new house. The water heater started leaking the week I moved in and the floor drain underneath it was clogged! American Home Shield sent a local plumber who got the drain unglogged and water heater replaced the next day!
Our dishwasher was starting while the door was open. It was not draining and there was water in the overflow basin in the bottom. Submitting a claim through the AHS website worked fine. I was informed via email and text message that a contractor would be assigned and would be contacting me for follow-up. The company contacted me promptly the following day and they came out the day after that and resolved the problem very well. They restored service to the dishwasher which was a happy thing. We have a fairly old house. So abo... read more
GE Appliances came out for two different appliances. The first one, there was nothing wrong with the appliance, it was something that we had done, so no issues. The second one, we have water in our refrigerator. When you press the water, the water was leaking down the bottom. The pipe down the bottom was cracked so they had to replace the pipe. The service of American Home Shield is okay. They get things fixed. Sometimes, I don't hear from anybody for a while but eventually, they get stuff done. I like that they also let me ... read more
Home Shield's website is pretty easy to use. It was pretty easy and straightforward to submit the claim. Once I submitted the claim, the job was assigned to company within 24 hours. Then the company contacted me the next day. The tech came out and did the job. He was very curious and he knew exactly what the issue was. He had the part on hand and he fixed it within 30 minutes. He gave me instructions as to what to watch out for for the next 24 or 48 hours and the AC is still working just fine.I had issues with the vendors wi... read more
Installation Service is good. They're one of American Home Shield's better contractors. They came out for a garage door that was not opening. Sometimes it does, and sometimes it can't get to the board in the garage door opener. I did the claim online and I got a text message. They also called right away. I like that. Doing it online is also much better than calling in a service because I can't stand talking to people that don't even speak English. They don't understand you and I waited an hour to hour and a half. It's terrib... read more
The fan stopped working outside on the AC unit, so it was not blowing cold air. That happened on a Sunday, then we turned off the AC and we made the claim with AHS on Sunday afternoon. Then, by that Sunday evening, we had an appointment already set for Monday. And on Monday, the tech came out and was very professional. We liked him a lot. He went out, looked inside, went up to the attic, then went outside and came back. We offered him water because it was hot outside, but he said no and that he had water. He also wore a mask... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,830 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.