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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's been really good with American Home Shield so far. They sent out Air Controlled Environments when one of the AC compressors wasn't turning. The contractor said that they wouldn't be able to get to it for a week and a half but they were able to bump us up on the schedule. We were without our AC for two or three days. Their tech came out the same day or the next day and he wore a mask the whole time. He diagnosed the issue really quickly and determined that a capacitor had gone bad. He had the parts with him and he was ab... read more
We moved into our new home and we were told that it was a good idea to get an American Home Shield type company in case things break further down the road. We signed up with a service and then a few days later the faucet was dripping. I called and they said they would take care of it. They sent me the contact info for AJ Plumbing Services. The gentleman came over and repaired it very quickly. The items are covered with American Home Shield and they will come out and repair it when they say they would.
I had an issue with the AC and I tried to get ahold of Home Shield's automated line but I was having some issues over the phone, so I used the website. I logged in on there and initiated the claim. Moore Air came out and the tech was great. He came within 24 hours but there were a few issues with the unit and he went out a second time. Both times he came out were phenomenal. My wife and I have a young baby and we wanted him to take his shoes off and he said it was not an issue. He offered to take his shoes off to walk around... read more
I submitted a claim with AHS because both toilets went out at the same time. The pump was skeeting water all over the place, so I had to turn it off by the valve. When the contractors got here, they had to replace both of them. There were no issues. It's working great now. It's been really easy submitting claims online with AHS. I tried to call on this one situation. I wasn't on hold, but it took a long time to get a representative because I thought I was being charged twice, but I wasn't. Once they assign you that contracto... read more
I've been getting excellent service from American Home Shield. Sometimes I submit my claims online, and other times on the phone. I have to wait quite a while to get ahold of a person on the phone, but online, it was very easy. When Rex Appliance Services came out, everything went good. I stayed six feet from them, and they had their mask on. They were in my utility room, and I went over whenever they needed me and they knocked on the door to tell me what was going on. The part that turns the washing machine round and round,... read more
The contractor did a great job. They were very professional, efficient, and really responsive to all of our needs. The AC has been perfect. We like American Home Shield's service because in the year that we've been in our home, we've had them three times and it’s really paid off. It's a good safety thing to have. Filing a claim is super easy 'cause you do it all online. It's quick. What I found out too on this last time that I placed my order was that I could call the contractor directly 'cause I don't wanna wait two or thre... read more
So far so good. American Home Shield is probably the best thing close to an extended warranty. I have put in two claims and both of them have been fixed. Recently, I put a claim in. They said this person from this company was gonna get in contact with me and they called in two days. They got this guy to come to my house but he didn't even have the proper tools to do the job. He had to use my tools to finish the job. At one point, he had to leave to get a tool that he forgot and came back. With Home Shield, you pay a deductib... read more
The drinking line froze up and the ice rack went off track. Fix-it Guys was able to fix it that same day. The tech had a mask and did everything before we came in.Previously, we had a problem with a bathroom heater that Home Shield wasn't able to fix. And then, for the stove, I called and talked to a person. It's hard to understand Home Shield reps, but that person I understood well. It took a little while because the first set of parts that came didn't fit. The stove is an older unit. But they finally found the right part. ... read more
all services were great, especially The Right Guys. they did an excellent job and will use them and all the other vendors again. Great service and quick response time.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,830 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.