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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The air conditioner wasn't cooling, so Everyday Heating and Cooling came out and put some Freon in it. I did the claim online to American Home Shield, and the tech came out the next day. He was knowledgeable. I really appreciate what American Home Shield has done on both of our houses. They did a good job.
Realty Rekey was sent by American Home Shield for a rekey for a new move in. Everything went really smoothly. The scheduling was fast. They showed up a little bit ahead of schedule, and they notified me of that. They also followed all the mask request I had for COVID guidelines.
Submitting claims to American Home Shield has been easy. I can go online to submit if I can't get through on the phone. Last year, we had an issue with our refrigerator and we had to wait a bit because a part had to be ordered. It came and everything was taken care of. It was all still very efficient. Recently, the faucet of one shaft in my bathroom wouldn't turn off. It was stripped. This happened late in the day so we had to turn off the water from the street. I submitted a claim to American Home Shield and the servicepers... read more
I put in the claim to American Home Shield on the computer and the guy called me the next day. He came a couple of days later and looked at my air conditioner. He found what the issue was and fixed it. It was a little diode that ran the fan mode and he had the part. He also checked the Freon and it was alright. The AC has been working great ever since. I was completely satisfied.
I had some AC issues and Home Shield took care of it. The contractor came out and added very expensive refrigerant but Home Shield only covers $10 per pound and after the $10, it was $70 a pound. I had to pay for eight pounds of that, plus the truck roll fee. Then, they had to run some dye in there to see where the leak was and come back. It didn't take that long for that to leak back out. The guys came back out and they replaced the coil. It was $1,500 for that part but it was covered under Home Shield. That one has been wo... read more
The ice maker was not working properly and Sears did do some work on it. But the ice bucket was cracked as well so it started like producing shaving into the ice. So American Home Shield sent another company out. We just wanted them to completely resolve the issue. American Home Shield is, by far, one of the better companies that we've looked at. It's a simple process for submitting claims and some of the companies that they have offered are great. But some of the companies weren't really helpful. It's kind of like luck of t... read more
My air conditioning didn't turn on. I submitted a claim to American Home Shield online. The website was fine. They said a contractor would contact me within 24 business hours. I reported the issue on a late Thursday night. They contacted me on a Monday. The service guy from Kravets was quick. He told me everything that he was doing and what he needed to go get. He went and got it and came back. He was pretty much done within a couple of hours.
I've been in my house for about six years. The person that I bought my house from, which is the second owner, had in the deal American Home Shield. I went ahead and took it over and kept it in my name. I have been with it since I got this house and I renew it every year as I should and keep it moving. They had Draingo of Alabama come out for a plumbing issue I had. Everything went great. This was the second time I've worked with them.The guy that always came out was very professional. He didn't sugarcoat anything and told me... read more
If I find my own person to come and fix something, it's gonna take time. With a home warranty, it’s fast. When I bought the home, the owner before it had American Home Shield so we just continued on. But when I call AHS, I hate that I have to speak with the machine. I would like to speak with a customer service rep to request the service. I had an issue with the AC and Three Brothers came out. They were on time and did everything fast. They wore their masks too. I called them the day before that and they came the next day. T... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,830 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.