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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We saw water that we thought had seeped out through the rock on the house. We also thought that there was a leak in the slab and we needed that checked out. We sent a claim in to AHS and the contractor they sent out was really good. It was the owner himself that came and he was very professional. But it turned out that there wasn't anything to repair and that the problem wasn't in the slab. He did several tests and determined that it was in the faucet on that side of the house. On the day that we saw water, we had the sprink... read more
I had a claim with AHS for my AC unit and when the guy came out, he said that they were going to order something for me and get it replaced. He said to give it a couple of days and American Home Shield would be calling me. So, I waited a week and when I didn't get a call, I tried to call them. They said they haven't heard anything from the contractor, May Heating and Air, and when I asked them what I should do, they told me to just wait for them. So, I waited two weeks. But then, I'm still here with no AC up in my bedrooms a... read more
There was something wrong with the microwave. I called American Home Shield to submit a claim and the experience was great. The rep was very good and knowledgeable. The contractor who came was a little early. He was wonderful and he knew what it was immediately. There was a latch on the door and he fixed it. AHS provides a wonderful service.
The electricity was out with one side of my wall and I filed it online. I was trying to complain about making me pay $100 before AHS would let me know somebody could come in and fix it. I didn't agree with that. AHS sent Alejo Electric and fixed it. The technician was very knowledgeable. He made sure that he just didn't run a diagnostic and not actually check the outlet. It went great. They repaired it the same day.
When we renewed our home warranty last year, we got a discount of $150 for renewing it earlier. So, we took advantage of that. But then, AHS billed us for the next three months, telling us we owed them $150. And it took four phone calls to resolve that and we finally just threatened them to put a stop to the issue. It made us hesitant to retain their service and we didn't like the cost anyway, but getting the discount was really helpful. And we haven't made up our minds if we're going to go through that again. But, we've bee... read more
I began to notice that when I would set my thermostat, it didn't get cool. It seemed like everything was functioning properly. All the fans were going, and all the sensors seemed fine. We put in the call to Home Shield and the man from Pro Tech Mechanical showed up. Within two days he was here. And he wasn't here more than 10 minutes and the problem was solved.We originally purchased Home Shield through the purchase of our house, and we held it for a year. But then we bought all brand new appliances, and they all had warrant... read more
Absolutely great service! Submitting a request is so easy and efficient. This is the best investment I have made for my property.
Home Shield sent me out pretty decent people so far. Everything went well with my AC claim. The tech came in and he did what he needed to do.
My mother called me the day before I did the claim and said that she came in from work one morning and her house was warmer than normal. She said she tried to turn the air down and said it was set at 60 degrees. And whatever was outside, it was in the house. I had a few questions and with me being a truck driver, I'm on the road, so my mother was the primary one that had to talk to everybody about everything. She said the reps dealt with her perfectly. They were very respectful and helpful.The contractor was supposed to come... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,830 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.