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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been with American Home Shield for years and it's been fine. However, when the website asks you what's wrong with your appliance, it doesn't give you an opportunity to tell them what's wrong with it. It gives you options to choose from and sometimes, I notice my option isn't on there. Recently, GE Appliance came out for the oven. Every time I turned it on, it did an F3 sound. The guy said because it was so old, the parts could no longer be found. They're now ordering an oven. They sent me pictures of what to expect and ... read more
I had two work orders. One was for a stove and one was for a dishwasher. The contractors went out about the same time. The dishwasher situation took a couple of weeks. They came out, fixed it up and did a great job. The stove issue, it's been about three weeks and I just haven't heard anything else. But the contractors came out and evaluated. It turned out to be the outlet and not the stove itself. All in all, they did a good job. The service of AHS has been good. When everything works, when the contractors work, when AHS an... read more
The contractors that came out for our recent claim were outstanding. We did not have any difficulty with the submission process with American Home Shield. The claim was for the refrigerator that went off. It leaked water and quit running. The contractors looked at it and did a little something but it didn’t work. I called them back the next day and they came out promptly and diagnosed it, ordered the part and came back last week and fixed it. They did an excellent job.
Our washer washed one load and then suddenly it stopped. The water wasn't spinning and the thing in the middle wasn't turning. Submitting a claim to American Home Shield was very easy. I called them on a Friday but then I didn't hear anything about my claim until Monday. Their contractor from Hotshot Appliance came 'cause I called. Other than this issue, everything was perfect. The tech from Hotshot was every polite and helpful. He fixed my issue and he was gone. I've had AHS for years and years. If I need something repaired... read more
We had no hot water. I called in the claim with Home Shield and it was easy to get it going. Shields Plumbing then came to service the water heater. The tech was on time, used safety precautions and cleaned up after himself.
The AC wasn't working and the coolant wasn't registering if there was any there, which usually means a leak in the line. The tech from Air Climate Solutions came out in a couple of days. It was a heatwave and he said he was really swamped and he apologized. He came out and said there was a piece that was broken on both units. He replaced it and it made the coolant register. He was good. He wore a mask and was very respectful of distance and everything. The AC has been working great. We also had a rekey done through AHS and s... read more
I had a problem with the toilet and Madden Plumbing & Heating came right away and fixed it. They were great. I've done three claims to American Home Shield in the three years we've had it. It’s worked fine. Where we are now, when you put the claim in, it's all on the computer, so you can't talk about it or go into detail on what you need. But that it seems to work. In fact, the turnaround time is pretty quick. They'll say they've contacted somebody and then that person has to contact us. They normally do it right away.
I was having an electrical problem so we request an electrician to come out. One of the outlets was sparkling and it was throwing out sparks. That's when we shut off the power for the room and waited for the electrician to come out. Washington Electrician came and everything went well. But I wish I didn't have to wait long for one of the electricians to come over. It took about four to five days that we were without power in the master bedroom. But once they got there, they fixed the outlet then they checked the rest of the ... read more
American Home Shield has always been there for me. My wife and I are both disabled and they've have been super for us. I recently called in and it was easy to get through as well as to submit the claim. Cote's Mechanical then repaired my AC unit and it still doesn't get cold as I'd like, but it's working fair. We've used Cote's before and they've been very helpful, courteous, kind, on-time, and professional.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,832 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.