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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't like the answering machine of AHS. I like to talk to a person over the phone. Other than that, I had no problem with them. I had a plumbing issue recently where AHS sent out Bestway Mechanical. The guy came out, told me what the problem was, and fixed it right there on the spot.
My most recent claim with American Home Shield was for my kitchen faucet. I did it online and I immediately got which company would be sent out and their phone number in case they didn't call me. But the contractor called me and we set up a time when I was gonna be home. They came by and checked it to see if they could fix it. They realized they needed to have a part ordered so they did that. It took about a week but once the part came in, they called, set up the appointment, came, and fixed the faucet. The service people we... read more
I had a leaking pipe and the techs that came out were perfect.
M Preising Electrical came in and their tech took less than an hour to fix our electrical issue. He wore a facemask and he was nice enough to wear the foot covers without an issue. American Home Shield has been good, so far. The claims process was pretty straightforward.
We suspected the issue was a leaking pipe. The guy from AZ Remodeling and Plumbing was very honest with me. He looked at my bathroom and sealed off what he had recommended. After that, I don't have any more problems. It’s fixed now. It was easy to submit the claim for it. I'm pretty satisfied with American Home Shield. I may have to use it again pretty soon.
Our hot water issue was handled by Plumb Genius just fine. It's pretty simple to submit claims with American Home Shield online.
I had a refrigerator freezer claim to American Home Shield. Axis Appliance came out the initial time and didn't have the part to replace it and then had to come out like a week or two later with the part and installed it. The gentleman was really nice, courteous and professional. I've had American Home Shield for 20 years, and I like their response, the convenience and the ability to get things fixed.
We had two leaky faucets - one shower in one bathroom, and the other was a tub faucet that kept leaking in the other bathroom. The tech from Steven Mills Plumbing came out and figured out what was wrong on a Thursday. And then, on Monday, he came back and fixed them very quickly. It was very good. Everything was great. We were happy with Steven Mills. We had AHS in Charleston but we were not happy. So, when we moved here to Myrtle Beach, I was not going get them again. But the homeowner here had already provided it for one y... read more
American Home Shield has been good in the past, but the ability to get ahold of them is just atrocious and I'm thinking of switching to something else. I waited an hour and 45 minutes and still didn't get anybody. I wish they would do something about that wait. Have them call back or something. I had a garbage disposal replaced and it took 12 days to get the guy here. I had also referred a friend, and they sent the person to her. They called her first, and she had no idea what it was about, so she cancelled it. When I didn't... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,881 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.