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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My dryer wasn’t heating. Everything went well when I submitted a claim for it. The contractors got it repaired the same day. Recently, I just moved into the house and I wanted the locks changed out. However, they never came yet.
The fan motor of our AC was going out. It was screaming and there was no air coming out at all. The guy came out and replaced the motor. The technician did everything right. It's been doing great since then. AHS is the best one out there 'cause I've used others in the past and I wouldn't recommend them at all. In fact, I recommended AHS to my son who now has American Home Shield. He just signed up this week.
My wife tried to open the garage door and it wouldn't open. I went outside to see why it wouldn't open and I looked up and saw that there was a spring that broke on the garage door. My wife notified American Home Shield online. They sent me a text message. When they chose a contractor, I got a text message from the contractor. Flash Garage Doors came out and they got the spring replaced. We've had to use American Home Shield twice and they've been responsive both times. Overall, the experience of having to file a claim and g... read more
I've called when filing claims, and sometimes, I was on hold for about an hour. Other times, it was shorter. But we'd set a date that the technician would show up so basically, it worked well. Sometimes the calls were a little long when waiting to get to an agent, but other than that, everything was fine. Everybody they've send out has been professional. They know what they're doing. They're gentlemen and problem resolved. Recently, Nussbaumer Plumbing came out and they were wonderful. Overall, it was an efficient, prompt, a... read more
A plastic slide on our dishwasher was malfunctioning and the man came out and fixed it. He did a nice job and fixed it fine.
I called them for our air conditioning and the rep was nice. Westside Air Conditioning then came and they had to order a part, but it didn't take very long. They were very professional as well. I have been extraordinarily pleased and I couldn't have asked for a better contractor.
The contractor that came for our recent claim with AHS was great. He was friendly, professional and reasonable. He did what he came out to do. He was also wearing a mask. I've been happy with American Home Shield so far. Every time we've had a problem, we've been able to call and get work done at a fairly reasonable amount of time.
Warranty companies have this thing where I get parts from their contractor. AHS should have something different and let me add more to whatever they would pay for the part needed so I can get what I want. Still, their contractor DrainGo did really well for me. I had to have one faucet repaired in a shower and a piece replaced inside a tub.
I had some condensation where hot air was meeting cold air in the vents that were coming out of the ducts in the attic. That issue never got really resolved. The people that came out were great, but the issue appears to be on the margins between the categories that were provided. So I had somebody come out and said that our attic fan was busted so we needed an electrician. An electrician came out and said that it was not busted but we needed insulation. So in this case, there wasn't much of a resolution.I'm a big proponent o... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,883 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.