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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor came out and looked at our air conditioning leak. I filed the claim online and American Home Shield's website was easy to work with. I was told that within 48 hours, I'd hear from the contractor and I heard from them within an hour. They were incredible. They let us know that it wasn't covered by the home warranty company but they did the work that was necessary and we just paid them out of pocket. I've been very dissatisfied with other experiences, but this was great.
Everything worked well with our plumbing claim with AHS. Our coverage with AHS seemed to work pretty well and provided service.
The AC wasn’t getting cool and the first time the technician came out, the unit was frozen so he had to let it defrost. I had to book another appointment for him to come back out. It was a week later that they were able to do the repair. Since then, it has been working good.
My sink was clogged up and the claim was pretty easy to get started. Carl's Plumbing Services got the sink working again.
American Home Shield had sent someone to call me for an appliance issue. The tech from Demand Justis was fine. He had his mask on and he kept a distance between us. My appliance is all right now. This is the first thing I have done with American Home Shield and so far, so good.
The AC was making a terrible noise. It was vibrating and we found it terrible, but it was kind of funny because when the tech from Rice Heating and Air Conditioning got out there, a piece of cardboard had fallen into it. It was an $85 learning experience. As far as American Home Shield, we had quite a wait time on the phone, but that's understandable right now with the Coronavirus. It takes about half an hour to 45 minutes. We've had good repairmen. We can do nothing but compliment on the guys that have come out, especially ... read more
The trouble I was having was a secondary AC unit that wasn't kicking on. It was making a buzzing sound. The technician identified the problem right away. It was a capacitor issue and he was able to fix it relatively quickly. That all went pretty good.
The contractors would call and let us know that somebody would be out between certain hours, and then always let us know that they were there. They took care of business and left. They were professional and let us know what was going on all the time. We've had great service through American Home Shield. We've had a couple issues and they've been taken care of.
American Home Shield has a rekey service which I took advantage of. That was a good thing. Recently, the garbage disposal wasn't working. It was jammed. Service Contractors Plumbing came in and fixed it. I did the claim online and it was simple. But when you call American Home Shield's toll-free number, you are put on hold for a very, very long time. Also, the description of what's covered is lacking. I had an issue where the electrical wiring that leads to the doorbell was damaged so I figured that would be covered under el... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,883 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.