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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had two issues with Home Shield. My initial issue with them was with the air conditioning and it was not a great experience. I didn't like the work with HVAC and then, I couldn’t get anyone on the phone from American Home Shield that I could speak to without them being in another country that wasn't noting my account properly. HVAC put it on paper that I needed one thing and then they called me and told me something different. I told them to contact Home Shield and they didn't. I ended up having to pay out of pocket and I ... read more
The outside coil of the AC was leaking oil. The contractor said they need to replace it, but they were waiting to hear back from AHS. They said it was pretty unrepairable because the issue was the actual coil out there. This is the second time that I've used AHS and the first time, the contractor came out and the AC worked for a while. AHS has been responsive and fast. It's been easy enough to get ahold of them.
I had to get rekeyed so I called Home Shield's number. I talked to their rep and it was easy. They were polite and got it done. She told me I would hear back by the next day. The tech from Arizona Sunrise Lock & Key called me the next day and we scheduled it for the following day. It was really quick. Also, he was awesome and he got all the doors done. He even fixed the door lock to make sure it worked correctly.
American Home Shield's claim process is very simple. The only problem we have is when we file a claim and there is a follow-up. It's so hard getting in contact with them to file the claim in. There needs to be another department that follows up with the customer. And they should make sure everything is completed within their allotted time frame. There should at least a be follow-up from American Home Shield and not me trying to call them. The hold time would be two hours. A technician comes out to the house whatever the case... read more
I've had three claims since I had the insurance with AHS and every one of them has been outstanding. They get with me the next day and the contractors are out at my house the very next day. There was a small problem with the belt of the dryer and the tech fixed it. Also, I had a toilet leak and they were outstanding. Then, the lighting around the swimming pool kept shorting out. A.J. Moore Electric came out and the tech was patient enough to find the problem and fix it for me. He spent about two and a half hours here and he ... read more
Thank you for your prompt response time, professional vendors and great service.
The oven wasn't heating and American Home Shield got in contact with Express Appliance Service to fix it. The service was very good. It just took a long time to get service in. They told me that it was gonna take a while because they were the only ones that were doing appliances for American Home Shield but they gave me the exact date of when they would come. They came out and took pictures of what they needed. Then, the next guy came out after the part came to me in the house and installed it. They're always very profession... read more
The garbage disposal was not working. Aladdin's Plumbing came out and they replaced it with a new one. It's functioning okay.
American Home Shield's website was pretty straightforward. I did the claim through it. It's not amazing, but it's definitely not the worst website I've ever dealt with. Air Majesty was looking at my air conditioning unit. It has taken a while to cool, but they checked everything and said that it's working to the best of its ability. They sent out a very nice guy. He seemed professional, arrived on time, and he checked what he had to check and said that the thing's working well and it's just really hot outside. I'd tell other... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.