This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A dryer would not turn and when I submitted a claim with AHS, they told me they would give the contractor a call then the contractor would be in touch with me. It was pretty quick and as soon as they told me that, I got a call from the contractors. Then, the techs came out, looked at it, and said that they got to order some parts. They ended up coming over again on Tuesday and put the parts in. It took about 45 minutes and they had the dryer running. Since the repair, everything is working great and in order. But I had to ca... read more
Our air conditioning wasn't working correctly. We called American Home Shield and they got in touch with A/C Pros. The techs from there were very efficient and courteous on the phone. They got a tech out to my location and my problem was taken care of the same day. They did an excellent job from start to finish. AHS is on the top of the heap. I would definitely recommend their warranty. Even if AHS didn't have a warranty and someone would ask me who can do home and AC, I'd recommend AHS 100%. If they take care of people like... read more
Had 4 different contractors to come out in one week. It was really busy week. Everyone was one time, had great customer service and did not hesitate to do their job.
In my kitchen sink, the drain just came apart. It rusted out and just popped apart. So I called American Home Shield and it took a while for them to call me back. The girl was a little snappy. Maybe she had a bad day, maybe she was trying to get a lot done, but she was a little snappy. But the guy from On Time that came out and fixed my plumbing was amazing. He had it done within just a few minutes. He solved the problem and I have not had a problem since. He had all of his PPE on. I was doing a Zoom call for work when he wa... read more
Our toilet wasn't flushing and we were trying to determine if it was the water pressure or the toilet. When we flush the toilet, it wasn't going all the way down. It put whatever in it out and we had to flush the toilet three or four times before it would finally flush. I called American Home Shield and stated what the problem was and opened up a claim. They assigned All Phase Plumbing. Randy came out, looked at the toilet and attempted to fix it. He was saying the same thing that we had to flush it multiple times before it ... read more
American Home Shield has been fine. I had them called out about the ice machine in the refrigerator. It took a while for a part to be ordered and I had to call American Home Shield to get it straightened out. The contractor installed a part on Tuesday but the ice machine is still not working. I'm supposed to wait till tomorrow to see if anything happens then I gotta call the company and tell them it's not working.
American Home Shield is good. I like it. Recently, Accord Appliance was sent out for the washer that was not turning on. There's a power but you couldn't lock it. The guy came with the parts and changed the door lock. He was excellent and knew what he was doing. The other one that I filed a claim for was the toilet. It was not flushing. They said the jet was not included in my coverage so I asked another company to do it.
So far so good! Had an electrical issue, made the call. Problem fixed within a couple of days. That simple!
I'm pleased to have AHS protecting my home. I have used AHS for repairs to a toilet, water heater and air conditioner. All repairs were completed to my satisfaction. This insurance is well worth the cost!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.