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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You're able to give them enough information on the website. The website is fine. But it's better for you as a customer to speak with somebody instead of trying to do the claim online because there’s not every option available to you there on the website that you really need to get your point across. You really need to speak with somebody in some cases. When I had a toilet issue, the gentleman who came was very, very helpful. I was working when he came so I wasn't at home but when I spoke with him prior to him coming to my ho... read more
American Home Shield has been good. My problem was getting them to answer the phone. Sometimes, I’m on the phone waiting for 45 minutes. I lay it down and keep it on speaker. I had a recent claim on a plumbing issue. The first rep that I spoke with lied to me. He took my name and number down and said he was gonna call me back, but he didn’t. So, the next day, I called back and I got somebody and that person helped me out. K & S Plumbing Services came out, and the service was good.
The air conditioner was boring fuses and shutting down the whole system. When the guy from A-US Air Conditioning of Texas arrived, I told him exactly what was happening. He diagnosed the issue and told me what he was gonna do and that seemed to be working so far. I was happy with it. They did a quick response and the fix worked.
Direct Appliance Service did wonderful. They came to work on my refrigerator that died. I called the phone number on the brochure on the front of it that I keep every year that American Home Shield sends out that says what’s covered. I spoke to an actual representative, but it took like an hour and a half of holding one night. I think everything takes longer these days with COVID. They told me the contractor would probably call on the weekend. But they were closed on the weekend, so they didn’t call till Monday. The guy that... read more
The AC units are on one side of the house and the master bedroom wasn't getting enough push of air. Lane Services came out quick after I requested for service with Home Shield online. The tech corrected the situation as best he could and explained it to us very well. He told us to slowly close and not close completely the vents downstairs to get more air push through the back bedroom.
It would be a while before the technician from Hometown Garage Doors could come out, but he was in the area, so when I called, I was able to get there in time. He came out, diagnosed the problem and said, "This is what we need to do." We both wore our masks and he fixed the issue, and then he was on his way. He was very professional and I thought, "Wow." It was a pleasant experience, but I've had some very bad experiences with the contractors that have been sent out as well. In fact, last time I used my own plumber for my wa... read more
Our dryer wasn't heating up at all so I did a claim online. The AHS website was great. They then emailed us. They set up the appointment and they let us know that company would be calling us within 24 hours. The contractor who came out to fix the dryer was great. He was nice and he explained everything to us, like what he was doing. The dryer’s been working fine since. Being part of AHs has been great. We signed up two or three months ago and that was our first claim. There were no problems at all.
It was easy to submit the claim online. I've only had one service call since this whole COVID and the tech that came out took precautions. But he was late and I wasn't notified that he was gonna be late. I had to call American Home Shield.
My experience with AHS has been very good so far. I've been using them for multiple houses. However, when the contractor came for my AC issue, he came multiple times and I did not like the service. First of all, they changed the coil and then they had to come back a second time because it stopped working again. So they had to change some other parts. It was broken three times and I just had enough with them. So then I called these guys, Cityline. Since there was a long gap, like a couple of months, I said, I was not gonna ca... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.