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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The air conditioning was broken and American Home Shield chose someone from Atlanta, which is three hours away. They only come to Aiken once a week and they were already booked for the week, which meant I would have had to go a week and a half with no air conditioning. I was not pleased, so I called American Home Shield back and told them it wasn't working. They then gave me C and C Heating from Augusta and David came out the next day and he fixed it. He had an assistant with him and they were professional. They went right t... read more
We have the Monogram series and we got scheduled fairly quickly, but it was another couple of weeks to get the Monogram person out. If it could have been sooner, that would have been better, but once GE Appliances was out here, they rectified everything. Overall, our appliances are working well, so that's good. The contractors also seem very knowledgeable once they come out here.
I called American Home Shield for an issue I was having with my stove's oven. The reps gave me a time window when to expect their contractors. They sent All Valley Appliance Heating and AC and the techs from there were fast and efficient. However, there was an issue with my stove and someone else came to fix that. Still, that wasn't because of anything that All Valley did or did not do. Now, my stove is working fine. Being with AHS has been pretty good for me and I'm glad I purchased their insurance.
Submitting a claim with AHS was really easy. I've always done it online when I've had to do it with them. I've never had success with phone calls. AHS makes my life so much easier knowing I can just call someone when I have an issue. We haven't really had any issues with AHS. It's been smooth-sailing. My recent claim with them was for the dryer. It ended up it was just some loose connection.
My first experience with a claim on the Home Warranty purchased through American Home Shield went as well as could be expected. My refrigerator died late Friday and I was able to file a claim that same evening. However, I did not realize that it would take until Monday to assign the project. The repair company they assigned was excellent in every way, professional, knowledgeable, arrived on time, fixed the problem to my satisfaction, and was most pleasant to do business with.
My air conditioner was running but only regular air was blowing out. It was neither hot nor cold. I initially paid for coolant through the company who put my heating and safety in. I submitted a claim to AHS and they sent Air & Water Solutions. I called them right away and the techs came that day. They found a leak behind my AC coil and a lot of coolant had come out. A part was needed and they ordered that. The tech said it was gonna take a week. While the job hasn't been completed yet, Air & Water Solutions has been great a... read more
The air conditioner stopped working and I made a request online to American Home Shield. The website works well and they gave us 24-48 hours to expect the contractor out. The service provided by Certified Heating & Air Conditioning was great. They replaced some kind of motor and since then, the AC has been functioning well.
American Home Shield has been good thus far. We've been a customer for a long time and with very few exceptions, we've been happy. The contractor for the bathroom drain was excellent. I would use them again. They identified that there was an issue and what the issue was. They inspected the drain, cleaned out the P-trap and repositioned the existing plumbing.
American Home Shield sent The Plumbing Works for my claim regarding my garbage disposal and a leak in my kitchen sink. They came twice, once on a Tuesday and again on a Friday of the same week and they were on time. They wore masks and they were able to resolve everything. I really like them.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.