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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My refrigerator is broken and it still hasn't been repaired. Elite came out and assessed the problem. They were very professional. They did a small repair but it still didn't work. I had to call back and I submitted a repair request to American Home Shield. American Home Shield came back saying they're not gonna be able to repair it. I got a replacement offer on September 9th. I selected for them to send me an E-card so that I can purchase my refrigerator at Home Depot. So I'm waiting for an electronic card so that I can buy... read more
Water heater was leaking in the basement. It needed to be replaced and that's what Advanced Plumbing and Heating did. They came back for it because they had to assess the situation first. They were wonderful and I was very satisfied with the claims process. We were going out of town right at the time that we discovered this was happening so I felt good about going ahead because I know Advanced is pretty good and dependable. They even came in and cleaned up the water that had gone out into the finished part of the basement. A... read more
The first time that South Cooling went here, the attic space was really very limited for them. So, they went a second time two days later and they had to cut the ceiling to open it through the gap. The techs were on time and professional and so far, the AC is good. Everything has been fine with American Home Shield. Every time that I have a claim with them, they take care of them right away and they cover what they promise.
The water was flowing in the dispenser. But for some reason, as soon as the tech got here, it was working. So, he was only here for a couple of minutes and he tested it several times. He looked at it and looked underneath. He was very professional and had a mask on while he was here. As of today, the appliance is still working and I just paid $100 for nothing. I had another issue, which was for electrical, and the first company that AHS sent out was horrible. It was not their primary contact that they usually send out. I gue... read more
The fan of the air conditioner stopped working. It happened on a Friday afternoon and we got the request in that Friday afternoon with AHS. We did it online and it was a pretty simple process. But they didn't have anybody to come out until Monday, so we did a whole weekend in Texas without air conditioning. When they came out on Monday, they replaced the fan and it works well now. The techs were friendly, too.
My refrigerator was broken and it wouldn't come on. A Town Group was the contractor given for my refrigerator claim and everything went very well. The technician was very professional. He thought about the requirements for COVID and wore his mask the entire time in my home. He explained what he thought the problem was. They ordered a part then came back and fixed the refrigerator. I was without a refrigerator for over a week and I threw stuff away. Now, the refrigerator is working well. With American Home Shield, it's less e... read more
I had a hot water tank that went out and that was a fiasco. It was a game and I hope I never see the company that came again. They told me that there was wetness in my walls. I can't crawl on the walls and see but I didn't believe them. They took forever to finish. They called another sub-company to come and do this part and another company had to come and do that part. But overall, I would recommend American Home Shield. The service has been great. I'm elderly and disabled and we had high temperatures. We've been breaking r... read more
Jones Electric had to fix the front panel of the dishwasher. So far, it’s working good. When we sent in the claim, AHS responded right away. We've had them for a long time and we've always been happy with the results. They've been there for us. So we've enjoyed having the warranty.
American Home Shield did their job. They turned in the claim for the dishwasher. But the little company was so busy that they were a week out being able to schedule. I had a little conflict trying to get them out here. But that wasn't necessarily on American Home Shield or they need a few more people to service the warranty. But once the little company came, they were super nice. They were just slammed and busy. I always suggested AHS when I was selling real estate. American Home Shield seems to honor it pretty well and I ha... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.