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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS sends repair technicians promptly and always resolves my issues. They rock!
Business response:
Hi Matthew. Thank you for taking time to let us know how we are doing. We strive to provide prompt and reliable service for our members, and it makes us very happy to hear that we have been able to do that for you.
I placed a request for service on-line. As part of that request, I paid for the service using a card. Within 24 hours, the service was completed, thoroughly, rapidly, professionally. Ten days later, I received notice I had not paid the bill. So, I went on-line to find my invoice/bill, which was not there. I paid the bill using my card, but I could not log out without pressing the "Pay Now" button a second time. After logging out, I received two separate e-mails reporting that I had paid. So did I pay 3 times for one service?... read more
They took care of my problem fast and kept checking until the problem was fixed
Business response:
Hi Gayle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Efficient, professional and so far a good value.
Business response:
Hi Ralph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
In most instances I have very little difficulty getting my issues fixed. There was a time where I had to fight and I almost left but customer service has improved greatly over the last couple of years.
The plumber that came to fix my tub never finished, I have had duct tape on my tub for a few years. He took the side of the tub off and then called to say he couldn't find faucets that were reasonable enough.
Customer service is in India and hard to understand. Local vendors have been just OK. Lots of exclusions in the policy...but that is not unique. Better than not having a home warranty I guess.
Did it online. Very efficient didn't have any problems selecting what the problem was
Recently had a crawlspace furnace unit go down. Wasn't an emergency, but AHS promptly dispatched a very knowledgeable Sr. Technician who identified and repaired the unit and returned it to service. Our heat was restored. Kudos to the Technician who went out ofhis way to locate the part and go out of his way to get the job done. Great support
Business response:
Hi Daniel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,915 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.