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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The heating coil of our unit was old and it needed to be replaced. I called Home Shield and their rep was fine. The same can be said about the tech who came. he was with Appliance Smart Repair. He took precautions required by law such as face mask, gloves, and social distancing. With this claim, I pre-ordered the part myself. Our unit is working fine now.
My garbage disposal was not working. Carolina Plumbing & Drain had to replace it because it was cracked. The tech was amazing. He did really good. The only difficulty was on my end understanding what my warranty covers. I have to look at my home warranty and figure out how to do it. But once I got online, it was pretty easy. It was like an app. Quick and to the point. Using Home Shield was a great experience.
When filing claims, I call and do things over the phone. I have done them online, too, and both are fast. I'll talk to a person, he'll give me the information and tell me who's coming out, and they should have a badge on and all of that. I always get a pretty good quick response from American Home Shield on whatever problem I've had. It's a reliable service and they always get things fixed. The only thing that I don't like is I don't get a copy of the receipt so I could say that I had this done at this time and this is what ... read more
The seal on our refrigerator would not hold to keep the cold air in. It was letting hot air in. AHS sent some people out here to look at it, and the contractors said that they’d have to order the part. Then they’d come back and said the part was no longer available. Then, American Home Shield did a process to replace the refrigerator. They replaced it so, I got no complaints. COVID-19 has got everybody. Most of them were working from home, so the process took a while. But it all worked out. I got no complaints about the clai... read more
We closed on a home and I needed the locks rekeyed so we could change keys. American Home Shield’s website was good. I didn't have to go out and call anybody and wait. I could just do the claim online and that works out great. It was so convenient. The technician was there within the same week so they met our expectations, especially the service. When the contractor came out, it was very professional and safe, as far as COVID. Everything is functioning at 100% and everything's good. The experience with American Home Shield w... read more
I submitted a claim with AHS for a dryer. It was pretty easy to submit claims and get people to come out. The contractors had to replace the panel. But it was fixed.
I had an AC issue and Feels Good Air and Heating company came out. The guy made me feel really comfortable. He knew exactly what was happening and he explained it. Even on the second time when he had to come back out, he knew exactly what the problem was and why the problem came back. He was very professional and knowledgeable about his job. He and his assistant both wore masks and they put on the little footies over their shoes before they came into my house. I feel great about American Home Shield and I'm glad I have it. T... read more
When we bought our house, we had American Home Shield for about a year. We canceled it then renewed it. We've had it now again for almost two years. We've recently started using the home warranty as we've had things that started breaking all of a sudden. We made a claim when there was some kind of pump that went out. It had something to do with the panel. A-1 Wastewater Services came out and did everything they were supposed to. It went good and we haven't had any issue since. The only thing was we wanted to make sure this w... read more
Submitting claims to American Home Shield has been very easy. Their contractor, All Comfort Specialist, came out for an AC issue that I had. They were scheduled to come on a Tuesday afternoon and instead, they were able to come Monday afternoon. That was great because it was 84 degrees inside our house. The first time they came, they replaced the condenser and the fan motor. Those broke again so I requested a revisit. The techs came out again without me paying a new charge. They found that something had shorted. The wires on... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.