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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a split mini unit down in my basement and American Home Shield didn’t have anything on their website when you put in a claim. So I put it in as a window unit because it's up there on the top like a window. Submitting the claim was simple but there needs to be something there when you need to add things. If you didn't see what your problem was on your claim, I’d like to see that you have the ability to put it in there and explain exactly what's happening. The claim hasn’t been handled but it was through no fault of anyb... read more
I use American Home Shield a couple of times a year whenever I need it. Recently, a contractor came to fix a dryer on a rental unit and the tenant texted me that it’s working.
The service was conducted the next day and the issue was resolving.
I had trouble with my AC. Saturday afternoon, it started getting very hot in here. It was about 100 outside. I called American Home Shield and they gave me Barnett Air Conditioning and Heating to call. I called them and this nice lady said they couldn't be out till Monday afternoon between 1:00 and 5:00. They came about two o'clock in the afternoon. It took the guy three minutes to put a new compressor in and it worked ever since. Then one time, my washer broke and the contractor had to get the part at American Home Shield a... read more
City First Electric did a good job, but I still have an outstanding part of the claim since there are some things still that need to be fixed. That's not on them though. It's on American Home Shield. Apart from that, I did the claim online and the website was easy to use.
American Home Shield work with Sears and the Sears folks are pretty good. The washer has discolorations on the clothes and busted hoses, so Sears had to replace a few things. They had to come back ‘cause they had to wait for the parts. I was without a washer for a week. But the repair was done and it went smoothly.
I called AHS on the phone because I had no air conditioning and it was 100 degrees outside. Air Majesty was sent out and they were on time and very professional. Everything has been wonderful since they came out.
American Home Shield is good but not excellent. I started the claim for my water heater online and then I followed up with phone calls. Choice Plumbing had to wait for about three days to get it approved by AHS. Then I had to wait about three days for the water heater to come in and we had to schedule the appointment. That was why it took a good week to get the water heater installed. I would have preferred for the part to come in sooner, but it wasn't any fault of Choice Plumbing. They installed the water heater just fine a... read more
Always efficient and professional. I have never had an issue when I’ve had to call them. Quick at helping resolve issues and sending out professionals. Amazing company to have your back! Thank you!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.