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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I got discouraged with the home warranty I had been with for a while. They had come out and fixed some plumbing like faucets. But maybe the policy changed or they changed things that they no longer did that service. My daughter-in-law was with American Home Shield which she also recommended to her mom and dad. She told me about the company too and I gave them a try. The only thing is that she stated that she paid $75 for when someone would come out every time the service was initiated but I pay $100. My daughter-in-law told ... read more
Our air conditioner was making a really loud squealing noise. I went online and just clicked a few buttons and then my claim was submitted to American Home Shield. The contractor called me to let me know when the service was scheduled, and then he came out, took a look at our AC unit, gave us some advice on care and maintenance of it, fixed a couple of minor issues that he saw, and then it was good. Overall, American Home Shield has been very efficient and helpful.
AHS has been good to me. You wouldn’t be with someone for 20 years if they're not. They always treated me right. Even when I had a rented house, before I had this house built, they covered my rented house. Even when I talked to them and I explained something to them about this one particular air condition guy, and I told the rep, “Even I walked up there one day and I saw that he had left the thing off and I had to call him.” I told them, “I don't think we need to use this guy anymore.” They listened to me.For my recent claim... read more
I used to have a home warranty on one of the houses that I owned a long time ago. I kinda needed to do that because I had to do expensive repairs along the way. But I switched to American Home Shield. I did the research and I also knew another person that had it. They said to go with the company. It seemed legitimate. I called their customer service when I was having an issue with the heating element of my dyer and I got their automated system. I received a text that said within 24 hours, someone would be in contact with me.... read more
I filed the claim for the air conditioning unit on American Home Shield’s website and then, they connected me to a provider to come fix it. The contractor was very helpful and it was wonderful dealing with them. They were super busy because it's been a heatwave and everyone's getting it done. But they were there within the week. They were very apologetic. Since the repair, everything has been great.
My dishwasher wouldn't drain water. I called American Home Shield and talked to the computer. It asked a few questions and it took down my name and phone number. American Home Shield set up an appointment with the Sears service people and then the Sears people called me. The Sears man came out and said it was a valve that had messed up in the drain line. So they ordered the valve and they came back and fixed it. Everything is great. There's no more standing water in my dishwasher.
I spoke with a rep when I sent in the claim. They took my statement as well as what I needed and they let me know they will get a technician out. It was a simple and easy process. The contractor did their job and they fixed the problem. It went about a week or so, and the toilet was leaking again. So I had to recall them and they came right back out and they fixed the problem. Every time I've had them come out, they've done great work and they were polite. For the most part, I've had a great experience with AHS except for on... read more
Overall experience with American Home Shield has been good. In the past a couple of service repairmen have been lacking but it appears that good quality companies are now responding to our needs.
The tray into which my AC unit's condenser drains into was backed up. Water leaked all over the floor and came through the ceiling. Home Shield sent South Placer Heating and Air to handle my issue and the tech who came to handle it was great. However, it was disappointing that the work that needed to be done wasn't covered because it had to do with the drain instead of the actual unit. Additionally, we have another claim for a different issue and their contractor hasn't gotten to us yet.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.