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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife heard a loud thump and the drum of our dryer stopped moving. I called American Home Shield and explained the situation to their tech when he got here. He was confident he knew what the issue was and went right to the source. The problem was that the pulley and belt had stopped. The thump my wife heard was the sound of the belt breaking and hitting the top of the dryer. Everything has been okay since the tech came in. AHS did a good job for us.
I submitted a claim on a Friday with AHS for my AC and the contractors came out Monday ‘cause they didn't make that over the weekend. The timeframe was okay. It wasn't an emergency because they knew that I had an upstairs unit, so we just stayed upstairs for three days. But given the time of year and how many air conditioners break every day in the valley, it wasn't bad. I've had it done before and it took just as long usually, unless it was a complete outage. Then a couple of times, the contractors came right away that day.... read more
I have had a really good relationship with Prestige Plumbing and Air. I told the Home Shield rep that, if possible, I would like for Prestige to be the one to come and do the work, which was to change out the back of the commode. And then, they were there the next day. They're good plumbers. That's why I specifically requested them when I called in. I was well pleased. I have been well pleased with the way Home Shield has handled my business. It's what I expected from a good company. However, after a year, they raised my mon... read more
My dishwasher was leaking. The contractors came and fixed it. Then my microwave just wouldn't work anymore. Then my range, I noticed that my door wasn't closing all the way, like the heat would escape out a little bit. They fixed that as well, so that was pretty nice. They fixed the microwave too. I had the same microwave before I got AHS. I had bought the same microwave, and then it messed up somehow. So, I bought a brand new one. I still had my old one in my shed and they took a part out of there. It was cool that they wor... read more
The AC unit was not blowing out cold air. Plus, there was a loud almost clicking noise coming from the fuse panel. The guy from Budget A/C, Heating & Plumbing thought it was the compressor 'cause it was trying to withdraw too many amps. He tested that and saw what it was, and he replaced that. Then that stopped the clicking. AC is working great. We also had an issue with our hot water heater, and they came out, it couldn't be fixed, so they replaced it. I'd tell others to look at the age of their appliances, AC, and heating ... read more
After making a claim with American Home Shield, it took a day for their contractor to schedule us for service. Someone with Mister Plumber came out and unclogged the bathtub. The bathtub has been working since. The tech was good and he was here when we expected him to be here. He knew what he was doing and did the work. The tech also had a mask on and he had some little booties on his shoes.American Home Shield's service has been fine and so was submitting a claim to them. I just give them a call. It's really easy. But we're... read more
Express Plumbing came out and installed the new water heater. They were very professional and awesome. They also got the mask on and used the hand sanitizer. They did a lot of good stuff. However, I didn't fully understand why AHS didn't wanna pay for the modifications because I was not told that wasn't part of my warranty. I was a little frustrated. I had to come out of pocket 200 and it was $75 when I’ve been paying it monthly. I had AHS for almost 10 years prior. I had left because it was some mistake where they said that... read more
Submitting a claim for my appliance issue to American Home Shield was super easy. I just went online and clicked a few things. My unit has been great since their contractor True Vine Appliance came out. AHS has provided prompt service to me so far.
I love American Home Shield. The guy was on time and he was really good at getting the job done. I thought that the hot water heater had went out, but it turns out that the breaker had flipped when the storm hit. He told me what the problem was and he fixed it quite quickly.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.