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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was in the basement with an electrician at the time that the first-floor tenants were taking a tub. All of a sudden, water was pouring into the basement. It turned out to be an overflow. When I told the tenant I put in a claim and the contractor was gonna come fix that, she said there were a ton of other things that didn't work. This is this is a new two-family for me that I had recently purchased and she said that the faucet in the kitchen sprays water out everywhere when you turn on the sprayer. Also, there was something... read more
I couldn't get into my new house and the people left me keys for it but those didn't work. I notified American Home Shield online and the website was pretty good. There could be a few more options, probably, under each section. Then I got a text or an email shortly after that someone had been assigned. Ed's Lock & Key came out to fix the garage and rekeyed a couple other doors. The guy was able to pick the lock and then make a new key for it.
When I sent in the claim, I didn't get a call that day to schedule, so I left a message the next day. They called by the end of that day to schedule. The tech arrived during the time window he said he would. He was courteous. He made sure he had a mask and was social distancing. He diagnosed the problem and fixed it. I was very satisfied. The time frame that they gave me worked. The tech told me not to use that outlet, so he was helping. Even though he couldn't be there for a couple of days, he wanted me to be safe. But I'm ... read more
I've used them three times each time I was very satisfied with the specialists that they sent out. Never any problems the people they sent knew what they were doing and they were very polite. American Home Shield is the best !
American Home Shield is very professional and they're easy to work with. It's easy to submit a claim online. We had American Lock & Key come out and they were very professional and nice. They rekeyed and they did it well.
I have been able to get technicians scheduled for service calls quickly when using AHS. We live in a rural area and we have still been able to get issues resolved quickly.
The freezer stopped working. All my stuff went bad. Home Shield was pretty quick to act. They scheduled someone. And then, the person called me right away. N & K Appliance Service came out within a couple of days. The tech did a temporary fix, which got my icemaker working. He then came back three or four days later to do a program fix. Just say what's going on and Home Shield would send someone out. There is not much communication between me and them. It's really me and whatever vendor they choose. However, it would be easi... read more
My air conditioner was blowing hot air and so I called American Home Shield. Their contractor came and fixed it the same day. He was a very good and nice young man. It was a great experience.
My recent experience with AHS was a long claim because the contractors had to come back three times. They couldn't get the dishwasher to work properly. I had them bring another dishwasher and place that in. Once they pulled the other dishwasher out, they found the problem. But they had already put a new dishwasher in. The technicians were very nice. They tried their best. The new one is fine. But unfortunately, he said, "The bad news is I took this out and now that I found, I could fix it. Tell American Home Shield you need ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.