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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We bought a home in Arkansas and with the home purchase came a one year 2-10 warranty. We renewed it after a year ad we were gonna try to give them the benefit of the doubt. But on the second year, we dropped 2-10 to return to American Home Shield. Unlike 2-10, they don't seem to be trying to refuse every claim. They get right on it and they wanna get you taken care of. 2-10 seems to try to get out of answering our requests for repairs or for service. We had American Home Shield for at least eight years in Washington State a... read more
Overall, my recent claim regarding my AC unit with AHS went well. It appeared that the issue has been resolved and I was able to get everything done, and no problems yet. The contractor was really good and has good customer service. He came when he said he was gonna come, resolved the issue, talked to me about why he thought the issue was there and how it occurred. He left his information, saying, "Hey, if it ever happens again, reach out to me. Let me know." It was him and his assistant and they both had masks on. They also... read more
We filed the claim for a dryer door repair and they assigned us a company. The company came out within a couple of days. THey did a great job. The guy took all the COVID requirements. He wore a mask and gloves. He stayed out of the house except for the part he was assigned to work at. He had the dryer door fixed within an hour. I was very satisfied with American Home Shield and the company that they selected. It was quick and easy. We didn't have to buy a new dryer, so that saves a lot of money and time.
I'm happy with the service of American Home Shield. I may consider it for the next year. Submitting claims online is easier than calling. Their reps have been very responsive and polite. However, the warranty is just a little bit costly compared with other competitors. Other than that, it's fine. Recently, Liberty Plumbing came on time for our claim and got everything done. They kept the 6 feet distance and wore a mask.
With this claim, everything went well. The person came out, was very professional, solved the issue really quickly, educated me a bit about what the issue was, and lasted less than half an hour. He had a mask on, and they also had gloves on. However, my claim prior to that did not go well. The problem was with a basement drain. It was backing up. The tech cleared that out and they thought it was coming from the air conditioner because it was extremely humid and off of our AC pipe. It was like a flowing little river. Once all... read more
The tech from A-US Air Conditioning of Texas got the AC fixed really fast. I called on Sunday morning and they came Monday. Then it took the tech probably 20 minutes to get it fixed. He said that a piece wasn't working so the fan wasn't running. He changed that piece and it started running right away. So far, everything has been good. The tech was really friendly and professional.
We've been happy with American Home Shield. They sent people out, scheduled appointments when we had problems, and if the person they sent out wasn't able to take care of a claim, they would send somebody else out. Their claim process is very easy and user-friendly too. I just go on their website. In my prior claims, I spoke with their reps because the issue wasn't resolved. They've all been fine. American Home Shield does a great job. For one of my claims, they sent out DMV Pro Tech and that went fine. They were quick to re... read more
We've had AHS for almost 3 years now and have called upon them about 4 times. I'm always amazed at their quick response and the quality of the people they send. Absolutely no complaints. I look it as I do house insurance; you don't really want to use it but it's an investment in a disaster, such as needing a new refrigerator or other big appliance. They've earned our trust, which is not easy these days.
We just purchased our home two weeks ago. American Home Shield was part of the purchase, and we've used it quite a few times now. And with the exception of one service, everything's gone very well. Submitting a claim is very easy. Requesting a service on their website is very easy to do. Contacting them by phone is not so easy. I got one service call that I have not been able to resolve as of yet. I was on the phone with them this morning regarding it. And I don't really know what the outcome was because I got put on hold, a... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.