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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The guy from Elite Experts easily diagnosed what was wrong with my washer. He ordered the part. When the part came, they let me know that the part was in. Also, he told me that I could track it myself because he let me know that they were putting it in and I'd be able to track the part. When he came out, he was done in like 15 minutes. He was excellent. He showed us what the problem was and he told us what to do to prevent the problem. I already recommended American Home Shield to everybody who owns a house.
Everything's been going smoothly with American Home Shield. They're very good. They're very pleasant, quick, efficient and effective. The contractors have been professional and courteous. The process of submitting a claim was straightforward. I did it through the website. You just log into your account and go to the part where it says what's being covered then select from the covered list what your problems are and which ones of the items that you want to have service for. There’s a dropdown window that says what is the pote... read more
Our pool pump motor went out. I tried a few things to see if it was a circuit breaker and it wasn't. When my normal pool service company came out, they checked and said the motor was burnt out. That's when I contacted American Home Shield and they put me in touch with the service provider. Initially, he came out to kind of do a review and see exactly what was going on. He let me know that the pump had been burned out and that they were gonna order a replacement which should be in in a couple of days. When it would be in, he ... read more
The temperature sensor on our Samsung dryer was having an issue. American Home Shield connected me with Appliance Tech Inc and given me the option to call the company. The company reached out to me, we set up a time for them to come out. Initially, they wanted to come out sooner than I was available to see them. They were very punctual and professional. The two individuals had all the proper PPE with it being COVID-sensitive nowadays. They were quite efficient and clean. They did what they were supposed to do. Up to this poi... read more
My water heater stopped working correctly. I called in a claim to American Home Shield and within a couple of days, High Priority Plumbing came and replaced it. The tech from there was nice. He said the heater was leaking from the heating element so he had to put in another one. So far, things have been fine except for the water pressure in one of the showers. Regardless, everything has been fine with me and AHS.
The broiler and the self-cleaning in the stove didn't work. Then the washing machine kept going unbalanced and stopping. This is the fourth time I've had techs from different companies come out for it. I called American Home Shield to file the claim and they gave me a window. Then the contractors came within the window. ABM was excellent. They ordered parts for the washer and it's still doing the same thing, so I'm calling American Home Shield again. This will be the fifth time I have somebody out for the washer.
I submitted a claim online to AHS because I didn't have any air conditioning. Their website was good. It was very user-friendly. The contractors were very prompt and helpful. They were great. Everything got resolved. We were very grateful that there was AC so it improved everyone's mood. Our experience with AHS was perfect.
AHS did an excellent job of scheduling service for my broken garbage disposal unit. The plumbing contractor was top notch and very professional. He replaced the unit quickly and expertly and even cleaned up afterward.
Our washing machine was overflowing water out. It was stopped up and wouldn't drain. When we turned it on, it would stop. A dE sign would show on there sometimes or it would just start leaking underneath. I would normally call American Home Shield for a claim or I put a service request online. They would tell me a contractor would be out within a couple of days. Valley Pro Appliance Repair was sent out and the tech was great. The washing machine has been excellent since then. We have three little kids and the washing machine... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.