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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For an electrical outlet that wasn't working, I called American Home Shield to make a claim and that went well. I wanted a certain electric company. I had a bad experience with the electric company that they automatically put me with so I had to get them over the phone. The first one American Home Shield gave me couldn't take me until 31 days so I waited that long. The contractor then said that the only person they had called in sick and I would have to wait another 30 days. American Home Shield was able to give me a second ... read more
A Town Group was wonderful. They did a great job for my washer and my dryer. It took about a week for the part to come in. I would have liked it faster, but because of the pandemic, I'm sure everything slowed down. But they fixed it. AHS sent three different people out to do my refrigerator. The last guy fixed it, but he told me that I needed two other parts or then it wouldn't be lasting. But he fixed it enough so it could start working. But I haven't heard anything from him. Maybe the parts haven't come in. AHS is very ben... read more
Our thermostat wasn't working right. It was an older thermostat. When we moved into the house, we didn't notice that they had painted over some of the spots. Once we got moved into the house, the thermostat was sticking. They had it on a set schedule and we couldn't change it. So, we wanted a new one that was working. On the AHS website, they didn't have a spot for what I needed when I filed the claim. So I put down something that was close to a thermostat as possible. AHS needs to have a spot for others so that people can w... read more
I had a water heater that began to leak after 20 years. I called AHS's phone number and told them what was going on. They scheduled to have a contractor come to my house and look at it. The contractor called me to set a time and date and they showed up and took care of business. They replaced the whole thing for me. They had asked me specifics about the water heater that I was calling about. I told them the size and gave them the serial number so they could verify other information. They showed up with a similar new one so t... read more
My dealings with AHS have always been quickly handled and met with a satisfactory result. I would not be without American Home Shield.
Everything was great with my recent claim with AHS. Our AC stopped working, stopped cooling. The contractors came out and just checked it out. He found out that the condenser had stopped working. There was a contact or something wrong with it. So he replaced it. Everything’s working great now. I'm sitting here in air condition today. AHS has been good. They’ve always worked for me. Never had an issue with them. They've always fulfilled their claims.
It was late in the day when I submitted the request to Home Shield. Prime Plumbing then contacted me the next day. That was good. They were timely. The commode was not flushing and the tech replaced a couple of parts. The issue was the garbage disposal. The tech was able to reset it by just crushing up some ice in it to dislodge whatever was in there blocking it. Prime Plumbing fixed the problem. Also, the tech wore a mask and we tried to keep our distance.
Very fast response time to an urgent problem with Air Conditioning.
I had an AC claim on a Friday afternoon and Changing Winds was assigned. I know a lot of people are having issues and the tech still came out late that Monday night and made sure it got fixed. He didn't wait until the next day. It's been good with Home Shield for the most part. It would have been great if they had some kind of insurance which would help placing us in a hotel or something like that if we needed to leave the house because it's not safe, but it's okay.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.