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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My bathtubs were leaking. After we took a shower and we turned off the knobs, it was still leaking. I've had that issue before and two other companies came and it was never fixed the right way. I called AHS and they gave me a number. I called the company the same day and then the contractors came out in a couple of days. Then this last time, the bathtub was finally fixed. So it's gonna save me quite a bit with my water bill 'cause I no longer have that water leak. The contractor did a great job. He was awesome.
Overall performance of the service was outstanding. Quality of the repair thus far has proven outstanding and the repair time was very timely. Customer service was” top drawer” . Claims were handled per our contract.
The AC wasn't cooling. I notified AHS on the website and it was fine. They informed me well. They told me who was assigned to it, when it was assigned, and that it's up to the contractor to tell me when they're coming. The first company who came out was horrible and I hated them. A second company had to come out. Modern Mechanical HVAC was great.
service was great, diagnose was fast and ac restored. repair man was fast and efficient time to get service was quick. service man cleaned up after repair. this was the second time i used ahs and i would recommend them.
I sent in a claim for a ceiling fan through the app and then they sent a text or email saying that I should be contacted by the contractor within 24 hours. They gave me the company name and their phone number. The service was great. The tech came right in and he had the covers for his shoes. He was clean. He knew exactly what needed to be done. He was able to diagnose the issue, fix it and he was gone. It's been functioning fine since.
At the back of the refrigerator, the coolant line was clogged and stocked up. It was freezing and causing ice inside the refrigerator. There were several items that need to be repaired and replaced. The light shorted out and so multiple parts had to be purchased. The refrigerator was still operating but we had to clear the ice out periodically. Then it took a little longer to get the parts. Some of the parts came in in a day or two and the other parts took about a week before they actually came in. The technician from Mr. Ap... read more
My AC was running but it wasn't cooling. I called American Home Shield based on my policy and I told them I was having trouble with my air. I've never had a problem with the claims reps. I’ve had to call them one time about the air before or the heat and they’ve always been very polite and professional. I got an email very promptly saying my claim has been processed.James, the guy from Myers, was very nice and professional too. He called me when he was on his way and he got here in the timeframe he said he would be here. He ... read more
I had an issue with my air conditioning. I called American Home Shield on the 800 number, they gave the number to Best Care and Best Care called me. They came out twice. Both air conditioning went out at different times but they were excellent. I’d give them a 5-star. I’m very satisfied and it was good with Best Care. However, it seems like when something goes out on a Friday, you got Saturday and Sunday that the contractor can't come out because they won't come out on the weekends. If American Home Shield would have people ... read more
I had a shower that was plugged up that wouldn't drain properly so I called American Home Shield and they sent Plumb Genius out. The technician was knowledgeable. He was telling us what he was doing and he said it should've taken less than 30 minutes. But it took closer to two hours. He was persistent until he found the issue and he was able to care of it. It's draining like it's supposed to so I'm very happy. We have the two bathrooms, but being down one shower is very inconvenient. I was satisfied overall. It's what I had ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.