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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I got American Home Shield in June and the process for submitting a claim went well. I had a plumbing issue and I called them. It took about two days for the technician to come out but he was great as well as the service. AHS could improve on speeding up the turnaround time of someone coming out. Also, they put a fair amount of detail in there but there are still some things that they could explain a little bit clearer such as what they cover. I live in South Florida and here, our air conditioners run all the time so sometim... read more
I've used American Home Shield a couple of times and I'm really happy with it. I put an online request in and Professional Plumbing Service was sent out. They were wonderful. They called me within a half-hour. They could've come out later that day or the next day but I said we wouldn't allow it. They were really efficient and responsive. They looked at all the problems I had. They were fast, efficient, friendly, and obeyed COVID rules so it was good. They came to the door and automatically had their masks on which I apprecia... read more
My air wasn't working one time and I spoke to an American Home Shield rep by phone. They sent Pleasant Temperatures Heat & Air LLC. AHS's contractor generally call within the next day or so. The techs from Pleasant were very polite when they came out. Everything has been fine since then. Home Shield has different people who come at different times instead of the same people. I prefer Pleasant to the other AC company they have sent in the past.
I called American Home Shield and they sent out a contractor. I had to pay $100 for it and the contractor came. He checked and told me what I needed to get done. I was having issues with my meter box and it wasn't covered under the home warranty. It was something that an electrician had to fix that I had to take care of. The experience was fine.
American Home Shield has fast and friendly service. Any time I put in a claim for anything, they get back to me no longer than 24 hours. I had a problem that was some kind of a wire that was loose. The guy repaired that then the AC went out days later. He said that something about the panel and box got wet so he inserted some screws in there to keep it from the wind flying it open. It’s been working fine since. I just wish you can be able to explain your problem a little more in depth versus doing a generic drop down box.
Home Shield got things covered, but it still costs me. The old compressor that I had in my house was good and they told me it would work. But they don't cover the old Freon anymore and they said I'd be a lot better off to put in a brand-new compressor. I took their recommendation but it cost me $4,000 and I wasn't happy with that. Also, one of my air conditioners now is blowing too much into the house. Ever since Airmax put in that new compressor, I'm getting a lot of noise in my bedroom. It sounds like there's a whooshing s... read more
Cool Image Heating was the contractor Home Shield sent out for my AC. I called them and their guy came and did a wonderful job. And then my swamp cooler went out. I called Home Shield again and they sent some other people out. These people got some great duct tape and taped together my swamp cooler. The valve was stripped and they fixed it. The next day, my heater was broke. We couldn't even turn it on because whatever the people did to the valve to turn it on and off was totally broken. It was gone. We burnt up that week an... read more
I've used the company for almost 10 years and I've never had a bad experience with them in all these years. They're always very good and they get right on it. I'm a real estate agent also and I use it for clients when I sell a house too. I used American Home Shield on my rental property and a month ago, I thought some of my electrical outlets weren't working. When the fellow came and tested them though, it turned out that there wasn't anything wrong. He was very good. It took a week or so for the guy to come out, but it wasn... read more
My AC wasn't cooling and they set me up with someone to come out two days later. It was very easy to submit the claim. Then the guy came out and fixed it.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.