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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was GOOD! Problem solved! Good customer service. Easy on line orders. Professional people came out to resolve my issues. I appreciate American Home Shield!! .
Business response:
Hi Janet. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide professional and efficient service that you can count on. We are really happy that we could do that for you. Thank you for trusting AHS.
Brad was great. Very knowledgeable about his job. Took care of everything that needed to be done to fix the washer. He is kind, considerate, caring. It was a pleasure to have his help to get the washer running again.
Business response:
Hi Elaine. It is so wonderful to hear about your experience and well your repair need was met with your washer. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.
Last month, I called AHS regarding an issue with my hot water heater. The pilot light went out, and It needed to be re-lit. AHS promptly sent a technician to my home the same day, and he re-lit my hot water heater with no probblem. Thanks AHS.
Business response:
Hi Carolyn, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
It is easy to make a claim on line, but scheduling with the contractor lacks a sense of urgency. However, it could be that many service calls are delayed even with direct contact without the home warranty
Great service, time frame a little long (2weeks) it not only customer
Business response:
Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
My experience wasn't the best one. The plumber they sent over try to swindle me into an insurance claim, and told me that he was going to change my faucet but never did. At least he fixed my garbage disposal. I am still waiting for their appliance consultant to come and fix my appliances, it has been 3 weeks, hopefully I will hear something soon...
I rates timeliness, AHS assigned a services n the vendor on contacting me for a good well date.
Business response:
Hi Charles, Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.
Your service is so far excellent. Timely responses when I call for service and when there is an issue, it is resolved in an efficient matter. You set the bar high for other warranty companies. I had very poor service with the Warranty company I just got rid of.
Business response:
Hi Valerie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.
It was so easy. I really appreciate the quick response to my initial payment of my deductible. I've told my family and friends about how great it was. My brother recommended American Home Shield to me.
Business response:
Hi Cydney, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,933 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.