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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The garage door malfunctioned. I pushed down the button when I was leaving and it came down sort of sideways. I got out of the car and came through the front door. I looked and one side was down and there were two inches on the other side where it didn't come down. I connected the automatic garage door and I put my foot on it and pushed it down because I had to go to work. With the garage door out of commission, it was a pain in the neck when I went to the store and it would have been a pain in the neck every single day comi... read more
Submitting a claim was easy because it's just either online or a call. When I did it, it was online. However, Home Shield's service was better before they started requiring the copay right out front. A year ago they sent someone, I paid $100 copay but the person never did the repair. I was out of $100 and I still had to pay someone else to get to repair. I wasn't pleased about that and considered switching to another company just because of that. This time it wasn’t the case, but if it happened on this one, I definitely woul... read more
American Home Shield acted very quickly to my request for a/c repair which was essential because the temperature was in the 100's. The technician that repaired the problem was very good.
The AC wasn’t working. The technician came out the first time and something had gone wrong outside. It went out again and he came back the next week. We found out that there was a leak in the attic and he had to figure that out. He was able to repair it the same day and it's working fine now. I called American Home Shield about my refrigerator and Broughton Appliance came. The technician was able to replace the fan and refrigerator. I can’t afford AHS but it’s easier to have it and pay the $75 upfront and the contractors are... read more
My water heater went out and I had a claim submitted, and plumber at my house the very next morning. Water heater replaced in 3 hours. It was fantastic
My air conditioner was freezing up and not working. I went online to make the claim and AHS' website was user-friendly. When you submit the claim, it tells you that they will contact you within 24 hours. The contractor ATR contacted me within five minutes. Their guy that came out was great and my air conditioner has been fine since his service. The repair was a huge help. American Home Shield has always been very easy to work with. People should use them.
When considering a home warranty, do your homework. American Home Shield is really good and I would recommend them to anybody. Making a claim with them is usually really simple. For my hot water heater claim, Jaymar Plumbing was my service provider. They did a really good job. They were very polite and considerate. They also cleaned up their mess.
I had an electric issue with the ceiling fan. I requested AHS for a service and that went really well. The techs were a good, quick and professional team. They also had those face mask things. AHS has been very good, too. I get quick and reliable calls from them. It was really good talking to their reps and they were professional on the phone as well as on everything else.
For our first claim with AHS, our air conditioner thermostat went out. I called AHS. Whenever the contractor came out, he came with a thermostat, he replaced it, but the air conditioner was frozen up so he did some other diagnostic testing and found some issues that had to have parts ordered for. But the air conditioner worked. It just would freeze up and we'd have to let it unthaw. I'm not disappointed in that service at all. I understand that parts have to be ordered and there are tests to be done. We were able to limp alo... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.