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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submitted a claim for a refrigerator repair online to American Home Shield. The company they contracted with contacted me and came. We live on an island and sometimes, it's difficult to get parts here. For my refrigerator claim, the part was available. The techs had to call American Home Shield to make sure that the part that needed to be replaced was completely covered. They also had to clarify whether I needed to pay for them to show up. That was cleared up and though it took a while, things were really easy. The whole r... read more
There was a leaking pipe underneath the house. AHS sent out American Plumbing & Drain and they fixed it. They replaced the whole piping system and I paid for it. All in all, submitting claims with AHS was very easy and we were very satisfied. We placed four complaints with them so far and they repaired it all so there's nothing to complain about. Every time we called, the request was accepted and they sent someone over. Then, they did the fixable item that was covered by insurance. So we're happy.
My washing machine was making a really loud noise on the fan. This probably had been going on for a while then it got to be really bad and it wouldn't spin right. Schubert's Appliance Repair was the contractor assigned to me and they found that there was a broken part. They had to order it and it took three days to get the part. The tech came out as soon as they got it in and fixed the washing machine. The part was right and the machine is working great. It's quiet and it spins really well.I got American Home Shield free whe... read more
My electrical panels had stopped working. The kitchen light was not working, so we were literally in the dark in the kitchen. So it was very important for us to get that to work. The AHS website was really helpful. It was very easy to create a claim and get someone assigned to it. Then Alste Electric had given me a call two days after I created the claim. The tech was really helpful. He figured out what the problem was but he had to return back because when he initially came, he thought only one of the things was broken in t... read more
A very knowledgeable repairman came and he did an excellent job. It was a second visit 'cause he had to get parts and everything was to our satisfaction. The door mechanism had broken the spring on our oven, so it would just flop down and it was an old unit to boot. The technician was able to track down parts for an old unit like ours, got them, and then did the repair. He had the right tools and fixtures and we're very impressed. We're also glad to be using American Home Shield. They've done things for us in the past as wel... read more
For our recent claim with AHS, the contractors handled it pretty well. We found out what the situation was. There was something that the builders didn't tell me, that I had a knob control for the outside faucet. It wasn't working at the time. We didn't know that there was a knob control upstairs in the other bathroom. The contractor was able to show me where it was and what we had to do. It was simple. We had another problem regarding the doorbell and that was corrected too. The guy came, fixed it and got it safe for us. So,... read more
I live in a condo. My neighbor downstairs was having a leak and it was in their ceiling, so I thought it might have been my floor's plumbing. Accent Plumbing came out and determined that it was an AC condenser line that was leaking. So, they went back and said, "No, it's AC." That converted the call to Home Shield to an air conditioning call, and they came out and repaired it.I called Home Shield and was on hold forever. It was a big ordeal, and over the course of a couple of weeks, I had to keep calling. I kept getting a ca... read more
I had an air conditioner claim with American Home Shield and there was another for the shower drain. The shower drain was a disappointment. They couldn't do anything about it under the warranty so that was a waste of money. But on the air conditioner, a very sweet guy came out and did what he needed to do. It was a seamless service. I went online and made my request, and within a day or two, I had a phone call from a technician who came in to do the job.I also had a garage door claim recently. The belt dry rotted and broke, ... read more
AHS has been helpful for me thus far. I had a plumbing issue that I sent a claim about online to them. I had a good experience and their contractors came and did what they had to do. They had to order a part and everything has been working very well since they did the repair.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.