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American Home Shield

4.9
  • Home Services
  • Memphis, TN

About this business

Home ServicesHandyman

Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more

Location details

3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.970,385 reviews
Kenneth's profile image
4 years ago

I spoke with a rep of AHS's when I submitted a claim for a leaking pipe. Their tech from Pipe Down Services Inc. came and since then, the pipe has been alright. This was the first time that I had to use AHS and everything went really well. 

Timothy S.'s profile image
4 years ago

The service technician was great and on time as they said. They explained what they fixed, and then tested it before they left. He said a lot of companies do not go that extra mile to test it before they leave. That is a true repairman. I am happy that I selected this warranty repair company. They were also dressed for the COVID during the entire time. Gloved and Mask. That just take a lot of stress since they are coming into your home. 

Lissette's profile image
4 years ago

Our recent claim with AHS went well. I had an issue with the toilet in my master bathroom. The contractor was very helpful in fixing the issue. He made some recommendations to figure out the line that goes outside. He was just telling me about that. He also made sure that he had his mask on before he came out the van. He had gloves on as well.The service of AHS has been fine, very responsive, quick and the turnaround time is wonderful, as well as the contractors that have come out. Their reps have been fine too. I called whe... read more

Ward's profile image
4 years ago

We have a rental property and when we came out to get the property ready for the next tenant, I noticed that the AC secondary drain was dripping profusely. That was an indication that something was wrong with the primary drain. I called American Home Shield. They got somebody out the following day. It was very fast. The tech from Douglas Mechanical fixed it within about an hour or two and told me what was going on and how I can even fix it myself if it happens in the future. He was fantastic. I'm kind of a do-it-yourself guy... read more

Brent's profile image
4 years ago

Submitting a claim was a pain because if I’ve had an email or something that has a secondary number, if I went on the American Home Shield website and used the number that was there, I'd still be on hold. It's ridiculous. The first thing I called about was just to get keys changed. I tried to submit that and I still yet to hear from somebody to come out and rekey the house.The second one was the air conditioner that went out. I understood what was going on, but they only wanted to fix the specific part that was broken and th... read more

Nancy's profile image
4 years ago

My AC wasn’t cooling and it was leaking. I went through the appointment through the American Home Shield website. It was easy but I was able to tell them in detail only when they called me. When you do the claim, it doesn't let you explain what's going on. It only gives you a, b or c and you can’t express what the issue with the AC is. But other than that, it was quick. I got a text message from AHS letting me know the day that the appointment has been set. Then, I had to wait for a call from the contractor for them to tell ... read more

Judy's profile image
4 years ago

The AC upstairs wasn't cool at all. I put in a claim on Home Shield's website and I like the process. The rep let me pick between a few contractors and I chose AAction because they're close to the house. AAction was great and they're supposed to come back out because the AC downstairs is not cooling during the hottest time of the day. I had to call in to add the second unit on the claim and I had to stay on hold for an hour. That's the only thing I would change about this experience. Other than that, it's been a great experi... read more

Joe W.'s profile image
4 years ago

Schedule was very fast and service was excellent and professional. 

Olga's profile image
4 years ago

Submitting the claim was a little difficult when my air went out. The guy didn't speak good English and maybe he didn't understand me. But we finally made a connection there. After we got a little mixed out of it, my appointment with Home Shield was great. They put me in contact with whoever I needed to be in contact with and would call back and follow through on it. The contractor was very, very courteous and they did put protection on. They told me everything that needed to be done and that Home Shield would pay part and I... read more

Frequently asked questions about American Home Shield

How is American Home Shield rated?

American Home Shield has a 4.9 star rating with 70,385 reviews. 

When is American Home Shield open?

American Home Shield is closed now. It will open at 8:00 a.m.