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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS is okay but they're a little hard to get ahold of sometimes. It’s easier to do a claim online than it is on the phone. The appliance quit working and it took almost two weeks to get a tech here. It could've been faster but it went fine with Sears. The part that was needed was almost $400 but I didn’t pay anything except for the service fee. It was all through American Home Shield.
There was a leak in the sink so we submitted a claim with AHS. I was contacted immediately by the contractors. They just had to schedule something. The contractor that came fixed the problem. He was on time, was professional and got the job done right. We've gotten our money's worth from American Home Shield, for sure. We had a water heater replaced and that by itself was worth at least one year of service. I'd certainly recommend AHS. I'll probably use it again when we purchase our next home.
AHS has been lovely to work with. They respond quickly, and they truly cover what they say they cover.
I've been with American Home Shield for probably six years. I just moved from a property and purchased another one, and I’m with American Home Shield on it as well. The service has been great and I haven't had any issues. I never had an issue with any of the service providers that they've sent over. Any time I need somebody to come out for service, the contractors do. Everything's always resolved. They come in, do the work and get it done. Typically, I don't have to call anybody back about the same issue.
My refrigerator was not getting cold and I lost everything in it. The freezer was still cold, but the refrigerator was not. A tech from Sears was out here on the same day that I called American Home Shield. The tech fixed the refrigerator and I was very satisfied. Everybody has to have a refrigerator and ours is running now.
The motor in the pool wasn't circulating the water. Every time we turned it off, the water would go down. So when you try to turn it back on, you couldn't turn it back on unless you refilled up the reservoir. The JnJ Pools tech was good. He did what he was supposed to do. When I saw that it was another leak, I called AHS and they told me to go back to JnJ Pools to come out again. They came back out and the tech put a seal around the motor that connects to the back. There was a seal that was not working right and he fixed it.... read more
I just moved to my new house yesterday and I had a whole bunch of problems. I submitted claims with AHS for the plumbing, toilet, HVAC system, and an electrical socket. They got all that fixed and my experience was very good. The only thing that was annoying was that the guy that fixed the toilet said he was going to upload something to American Home Shield, but he never did. I also couldn't get a hold of his company and when I called them, no one ever answered. So, I hired another plumber just to verify that the work he did... read more
The garbage disposal had stopped working and it was leaking under the sink. It was flooding. It was so frustrating being able to file the claim ‘cause at first I couldn't do it on the website. I called but I couldn't get anyone from AHS on the phone. It was explained to me it was due to COVID and they're not in a position to make claims over the phone, so I had to use the website. But when I went back to the website this time, it seemed to work. It was pretty complicated at first. I was told that Neighborhood Plumber & Roote... read more
My experience with Dave and Sons Plumbing was perfect. It was professional and quick. The guy came out the same day that I filed the claim. He had a mask on, was wearing booties and not a whole bunch of tools with him. He stayed in one area and checked everything. I had another issue with my washing machine and American Home Shield sent someone out. They said they couldn't do anything because I needed to move my washer. It was a double stack and I couldn't move it so they left. I ended up not using American Home Shield to do... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,385 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.