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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had American Home Warranty for a few years. So far good experience when I have used my home warranty for minor issues to expensive system repair work. I called an responsive to seeing job was completed to my satisfaction.
The center drum thing that spins around in the washer wasn’t spinning. It also got stuck in the rinse cycle and the water was barely trickling out in the rinse cycle. Always There Appliance Repair came out pretty quickly. The contractor was very good. He diagnosed the problem quickly and ordered the parts, and that was it. We had to wait. American Home Shield got the parts in a little less than two weeks. Luckily, we still got to use the washer since it was still spinning. We just had to manually move it to spin. So, we were... read more
I got my garbage disposal fixed through American Home Shield. It wasn't working. It was vibrating the whole counter and there was a piece missing out of it. I called AHS on a Thursday. The contractor came out Saturday morning. The guy was completely fine and professional. I’ve had worse guys that come in the house and they mess around and this guy was completely cool. He came in, he said hello, he did his job, and he said, ‘All right! Everything’s good! Sign here.” I signed there. He went on his way. The repair made everythi... read more
The claim submission process was straightforward but it’s convoluted how to get in touch with AHS when you have an issue. There is no direct customer service, email or anything that they provide. So, I had to go through security then I was redirected to another department. It wasn't a cut and dried process. My claim is still being processed because the repair company charged me for a duct modification that was not required. So, I'm waiting for the refund but American Home Shield did a great job in the way they handled the in... read more
The technician from Rescue Your Air called and let me know he was on his way. He replaced my thermostat and checked everything while he was here. Also, he had his mask on. Everything was excellent. I don't have any problems with American Home Shield at all but I have one with Greenway. It started off with my drain stopped up. The man came out and unstopped it. After he did that, I noticed water started running from under my house. He had jarred some pipes loose under there. They didn't wanna own up that it was them.The guy w... read more
My air conditioner was making a lot of noise. I thought it was a bearing going out. It was pretty bad and it had gotten pretty loud. You could be watching the TV on a normal setting and when the air conditioner would come on, you'd have to max it. It was that bad. The contractor came out, took the whole fan unit out, tightened some bolts and put it back in. They added some kind of safety valve, but I paid extra for that out of my pocket. This time, I was perfectly satisfied. But the time before, I told the guys, "You're real... read more
I had to call the contractor numerous times and it took them almost 10 days to come out. Whatever number I was dialing, it didn't have a voicemail. If I was able to leave a message or email, somebody would've answered. When I called Home Shield and complained, that's when they sent me a text message and said they were not open till Monday through Friday. But once I got in contact with the people, I got an appointment immediately. The problem was a belt on the dryer and the tech fixed it.
My husband and I were very please with the services received today. The technician was very knowledgeable about making the repairs on the oven and on the refrigerator. He was very polite, courteous, and patient with us and he want to make sure that we understood everything.
We had a garbage disposal that wouldn't work. The guy came in, did a good job, fixed it, and out he went. He was outstanding. Overall, American Home Shield is professional and thorough. The job was completed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,409 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.