This profile has been claimed by the business owner or representative.
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Submitting claims is simple when I do it online. But to call in, I have difficulties with the person understanding what I'm trying to explain to them. They don't give an option for a company to use. They just pick a company and that's who they send. American Home Shield should give us more options as far as vendors and if we're not satisfied with a particular vendor, they should allow us to choose another vendor versus if that vendor comes out and say the same thing, then we're gonna be charged, thus allowing us to have a se... read more
We have used Home Shield several times for different things after we bought this house and moved into it. They had to replace a microwave here and put a coil in the air conditioner three years ago. Recently, our central air conditioning unit went out. I made the claim and then I got a text message from Home Shield that said they contacted H. D. or I can contact them. At that time, where I lived at, it was 105 degrees. It was on a Friday night. I told them we needed some help and to figure it out. I called the number that the... read more
J&S All Tech came when our air conditioning unit went out and the service was great. One day, it was blowing cool then it got a little warmer and then it started to blow hot air. I thought it was an easy fix, but when the tech came initially, I wasn't there. My boyfriend was there, so he explained to my boyfriend that the compressor was out. He also had to get a part to get the unit going and he had to wait till the piece came in.The only thing that I didn't appreciate about it is the length of time that we had to wait to ge... read more
In my dining room, I have a switch that was a dimmer for our light that's in the ceiling. I had the light on and at one point, it made this popping sound then it became really bright. I turned it off right away and I assumed there was an electrical problem or the switch. I spoke to somebody and explained about the claim. I was supposed to hear within 24 hours to set something up. Then the guy from GJC Electric LLC came right away and changed it. He was fine, particularly in these days. I'm older and considered a risk for COV... read more
I got on the computer and filed a claim to American Home Shield. The contractors came out and they diagnosed the air conditioner. They said the coil was leaking inside and they took care of it. They fixed everything and everything's working great. However, I would like to have a place where I could select the preferred person when I submit a claim with AHS. I didn't see that on there. When I went to do my washing machine that I just filed a claim on for the same house, it didn't give me a place there that I could select a pr... read more
Home Shield was referred by a family member. All I did was request for the service call since I joined Home Shield. We did everything online. That was very simple. The condensation from the machine leaves some water on the inside the machine, which gives this error message. And it shuts down the machine completely so we get no hot water. Usually, what we have to do is to unplug the machine for a couple of days. And then, once it dries out, you plug it back in and it works again. I have no hot water during that time.USA Plumb... read more
Everyday Heating and Cooling is the one that always comes out for my AC claims and they are awesome. They say when they’re gonna be here and they're gonna be here. They tell you the step by step what they're doing. They let you know what's going on, what problems there are, and what they have fixed. We had to have Freon and we paid part of it. He told us exactly, right off, the amount. They were also very good about their precautions due to the pandemic. We've had American Home Shield since 1998 and we loved them. I like the... read more
My first experience with American Home Shield was great. My garbage disposal wasn't working so I called it in. AA Twins Plumbing came out and everything went well. The technicians greeted me and they told me who they were. They told me about the problem and they fixed it. The dishwasher is working great.
We called them when the dishwasher didn't work. I spoke to somebody and they did what I needed. Sears came out and they were fine. The dishwasher is working.
American Home Shield has a 4.9 star rating with 69,052 reviews.
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.