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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called AHS to submit a claim for my dishwasher and they sent somebody out here. The contractors that came were very good. They fixed it. Sometimes my experience with AHS is good, sometimes it's bad.
I called American Home Shield and told them about my appliance issue. They said they set me up for an appointment and they called Schubert's Appliance Repair. They also let me know when Schubert's was coming. They gave me their phone number if I needed to call them. They took my deductible over the phone with my credit card upfront. It went pretty smoothly. They did pretty good.Our range top was acting stupid. It would cook and we could turn the burner off. The burner would get cool but the little red light showed that the u... read more
The AC wasn't working. I tried to call American Home Shield then I filed the claim online. I had a difficult time finding to file for exactly what the issue was. It was difficult to navigate the site to put in a claim of what was wrong. But Jones Heating and Cooling did a great job. They were fantastic. I didn't have an initial issue with them but I had an issue with the contractor that came out prior. The guy was terrible. But once I got ahold of him and made the complaint, everything was addressed and taken care of. I'm sa... read more
I've been happy with the people that Home Shield has sent out and they've done a good job replacing things. Also, the people that answers the phone have been very accommodating. The biggest problem I've had is getting through to them. If I have a repair, I can do that online and they respond right away. But if I have to talk to representatives, the wait time is at least two to three hours.I had a dryer claim that the contractor couldn't fix so I had to call in to get it replaced. But because of the COVID, they don't have eno... read more
I like American Home Shield. It's working out. We had a tech from Cozy Comfort come in and said that there was none of the air conditioning coolant stuff in our AC. So he just added Freon and it worked. He also checked and he said to call back if there was a leak. He was also wearing a mask.
Submitting a claim to American Home Shield was fairly easy. I spoke to a young lady who put information in for me. I requested Home Shield to fix my microwave and my dishwasher. The first contractor who got called out for my appliances didn't look at the units themselves besides turning them on and off. The second contractor took things apart and looked at things before he went. He applied to AHS for the needed parts and repaired my units. My dishwasher still seems to be running on and on even though the tech already replace... read more
I had a stopped up drain and Shields Plumbing was good. They come out all the time. That's one of the fewer companies that services with American Home Shield here in my area so I am familiar with them. I always had American Home Shield for a long time, so if I didn't care for their services, I would have left them a long time ago. They're doing fine with me.
The drain for the washer was clogged up and On Time Plumbing came out. They were very nice and they fixed the issue.
Everybody at American Home Shield was really nice and helped if I had any questions. They're good. This is the second time we’ve used J-Star. They sent the guy named David and he's really good. He's a nice guy and you can ask him anything. He’ll tell you. He seems like he’s professional. He came in, he did what he had to do, and he was out.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,052 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.