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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Quick response to service request, dispatch excellent contractor
I have a few policies with American Home Shield. I met one of their reps and I liked her. She sent me the policy. I use them for the personal relationship thing. Also, it's pretty easy to do a service request online and a repair person comes and does the work. I requested a rekey recently and that was fine. We’ve been happy so far.
I bought this house and there were things that went out like my water heater. I've been here for over three years and finally, I saw American Home Shield on TV one day. I asked some relatives as to how are they, and they said they're okay. I looked into their web and went for their main package that includes everything in the house that home insurance didn't include. I pay them 50, 60 bucks, but it's well worth it. Last month, Turner Electrical and Lighting came out. The guy was polite. He did a thorough outlet to outlet to ... read more
The motor in my pool seized up. NKY Electric and the tech was fantastic. He had to order the part because they're different sizes for different pools. I also took pictures of it and sent it to him. It took about a week for the part to come in and they replaced it. I also had another company come out for the air conditioner and they were absolutely fantastic as well. Getting service from American Home Shield is like going to a restaurant. It varies from day to day and it depends on who the waiter is. You can go into a super e... read more
American Home Shield had better coverage. The claims submission with theem online is fine but calling it in sucks. I called in a previous matter and it took 10 calls to get something taken care of. It was also a plumbing issue and it was an emergency. I kept going back and forth between America and the Philippines, and nobody was taking any kind of accountability and nobody was helping me. Then I had to eventually escalate it to some management. It was a mess. But in this recent instance, it was fine because it wasn't an eme... read more
We had an air conditioner issue. It wasn't cooling. This is Louisiana, it's like 1,000 degrees every day. I noticed as the days went on, it just wasn't cooling like it should. I submitted a claim with AHS and they kept me abreast of what was going on. They kept me up-to-date. Due to the virus, some things were delayed, but they notified me and let me know what was going on. I told my friends this is something that they should look into 'cause it is definitely a benefit. Because I definitely could not have afforded a $10,000 ... read more
Great service, timely and easy. They scheduled the appointment to fix the problem as soon as possible. Website is easy to navigate.
I have three accounts with American Home Shield on three different homes and I’m satisfied so far. When there was a leakage from the AC unit in the condo, AHS said that I was gonna get a call from the contractor within 24 hours. We had someone from Home Guard come out the first time and allegedly corrected the issue. They were quick to come. But the next day, it started leaking again. I called Home Guard again and by the time they got back to me, it was a few days. They said they couldn't come out until I put another order w... read more
Some of the options on the American Home Shield website are very vague and it makes it somewhat difficult when asking for service. When the contractor comes out, they won't provide the service because what I may be asking for is not what American Home Shield has sent the guy out for. There should be an option for details on specific issues there. Other than that, Cabot Mechanical did a good job when there was a necessary repair for a heating issue that we had.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,052 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.