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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The water doesn't work on the door of the freezer and the technician has come out and tried to fix it four times. He was very nice and helpful. He did everything he could and we got it working twice for less than 24 hours. He would get it working and he would leave, and then I'd have to call back and say it stopped again. He still couldn't get it fixed and he said he would have to replace the whole door on the freezer to get it to work. And so, we were offered the amount to put towards a new refrigerator if we wanted it. The... read more
The guy from #1 R&R Electrical Allstar came out and he was very helpful with explaining different things and was being overall enthusiastic about being here. We had flickering lights and he was able to help us resolve that issue. We've been pleased with American Home Shield.
When I first got my home, American Home Shield's coverage got passed on to me. The previous owners already had an open claim for an air conditioner. It was disclosed to me at the closing table that the AC involved was not working but the claim was already paid for in terms of service charge. I then had to pay a separate charge for extra parts. When I tried to open that claim, there was a discrepancy. This was back when AHS went through JK Plumbing and they had a lot of complaints. Other than that issue, everything has been g... read more
Everything’s simple with American Home Shield. I've always had a decent service. The only problem I've ever had with them was I called them on my garage doors a couple of times and I won't do that again. The first time, the garage door spring broke. I called them and they sent somebody out. I didn't know at that time that the springs weren't part of what's covered. The guy that they sent out said he'd do it for me. He was gonna replace the parts and it would be $400. He'd send a report to Home Shield and they'd accept. But i... read more
I was happy with what the contractor did. He did a good job. The air conditioner was dripping water all over everything. He cleaned it out and told me what was causing it. The problem with air conditioner is that he said it would stop up again. The line gets stopped up because of the way the plumbing is installed. It's still a problem and it's a plumbing problem, not a general air conditioning problem.
We had an AC that wasn't cooling and submitting the claim was really easy, efficient and thorough. You just go online and type in what the issue is. Within 24 hours, a company calls you. They're pretty efficient at getting you scheduled in within the next day or two maximum. They come out and take care of the issue. We had a pool issue and it was the same process. Everyone's been super professional. There was one thing we had called back on and they were back out and took care of it again without any additional fees.My exper... read more
In submitting claims, I would either go online if I got access. If not, I would just call and it would always be super easy. Expert Pools has been out several times for us through Home Shield and they have always been wonderful. Whenever we put an issue in, they respond pretty quickly, even if it was on a weekend, and they come out here pretty quick. They're efficient, they seem honest, and very helpful. The tech would knock on the door when he was done to let me know he was finished. He would step away once I opened the doo... read more
The air conditioner wasn't working. I submitted a claim with AHS and we weren't too happy about our experience because it took them forever to call us. But when the guy came out, he knew exactly what to do. He was a genius and since the repair, the AC's performance has been great. We had cold air in the air conditioning and the issue wasn't the Freon. That was another thing I appreciated about him because we've had other people come out before for air conditioners, and they would always tell us it was the Freon. They would g... read more
To submit claims, you just go online and answer a few questions, and then Home Shield contacts you once they have selected a provider. It's super simple. It's nice to have someone to call and they take care of finding a contractor because it can be hard to pick a contractor with all the different reviews out there. 495 Garage Door's tech came out, assessed the issue and made a phone call, got the clearance to replace the garage door opener and it was really easy. I was able to still work while he was doing everything. He wor... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.