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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My daughter called American Home Shield about the claim. We were given on when to expect the contractor and it didn't happen right away. We had to call them and then they made the appointment. Budget Electric came out to fix the outlet in the kitchen and it worked. They seemed good.
I had water that was forming in my pan and it would happen every two weeks. I was able to talk to a live person for my claim and then they got me connected ASAP to a company that I was able to talk to live as well. They were wonderful. It was an emergency ‘cause it was hot, but Breeze HVAC told me that they could see me the next day. I asked them if they could come out sooner and the lady said she would put me on a list. If someone else cancelled out, she would let me know. When somebody did cancel that particular day, they ... read more
I called American Home Shield. Home Shield got to us as quick as they could. They gave me the Intertech phone number. However, the company was really busy. It would have been better if they got to us quicker. A gentleman came out and then assessed the situation. The hot water had a leak so they had to replace the hot water heater. And then, once the hot water heater came in, they came out to replace the hot water heater a week later. They did a good job. There was another charge to bring the plumbing up to code. There was al... read more
I'm pleased with Home Shield's service so far. As far as them scheduling people to come, I've had several things that went wrong, but normally, within about three days, the people are out to fix the issue. Our recent claim was for a dryer. Submitting a claim over the web was easy for me. However, if something happened and you really need it done quickly, there is no facility for that. It would be great if there was a way to have that. It would be nice if the companies had some sort of emergency service for catastrophes and t... read more
There was no hot water so I called American Home Shield and put the request in for it to be fixed. The next day the plumbing people called and scheduled a time to come out and then fixed it. The issue was just a heating element. The hard water messes them up. The tech was very professional. He had to drain the hot water tank. He was so quick in the basement. There was very, very little water on that old metal concrete floor. He then told me what happened. So it was good.The claims process was pretty good, except the part whe... read more
Everything went great with Cedar Creek. The AC unit is working fine. We currently got a claim on our heater. That's been a little bit more touch-and-go. We probably live 35 miles or so out into the country outside of Salem. We're a little frustrated that American Home Shield didn't send us a contractor that was a little closer to our home. They sent us someone from Beaverton which is like 90 miles away. There are plenty of contractors in Salem. There's one right here in Stayton that does a great job. There are all kinds of p... read more
The AC unit stopped running and I called American Home Shield, which I usually do when submitting claims rather than going online. The claims reps are always very friendly and helpful. They get my request in quickly and they let me know who they've chosen. Then, they send me a follow-up email within the hour. Usually, I get a response from whoever they've chosen. We wish we could call the technician from Third Generation all the time. He was older and more knowledgeable, and gave us recommendations on new units or explained ... read more
Central Jersey came out and fixed everything they needed to fix, and they had some suggestions on how to get the unit to perform a little better. Their guy broke down what caused it. He was masked up the whole time, too. There was one point where I didn't have a mask on, and he asked me to put a mask on. He was very careful. The unit's been fantastic since they left. Everything went well. American Home Shield's service is always great, and everybody that's come out here has been great. Submitting a claim is easy, and the pri... read more
We had an issue with our drainage in the sink of my son's bathroom. The bathroom has double sinks and the water would not drain. I went online to make a service request and the AHS website was fine. Normally, I am to expect a contractor within 48 hours. But it was the weekend so I knew that that wouldn’t count. Wicker Installation came out and they were great. Everything's been good since. This was our first time to ever use American Hoem Shield and it was a good experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,077 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.