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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The first problem was the dishwasher. There was a film and the dishwasher wasn't heating properly. Crawford Appliance took a bit for them to get there. There was some confusion over what the root cause was and how to fix it. But the ultimate resolution was fine. The dishwasher works fine now. The most recent one was the oven. It was overheating. It would just run away and the fans would not firing on. Crawford came in, made an assessment and ordered some parts. It took a couple of weeks, then they came back, put the parts in... read more
My AC stopped cooling. Requesting service from American Home Shield online was super easy. Their contractor, Anthem Mechanical Palm Springs was sent to handle the issue. The tech from there looked at my unit and found a bad capacitor. He replaced that and my AC has been working perfectly since.
I had an outlet on the back porch and a light upstairs that weren't working as well. I did a claim to American Home Shield. Adam Electric called me the next day, and they got here the following day. They were able to correct all the issues. I've had American Home Shield in the past, and it was kinda hit and miss. I decided to go with them again and so far, so good.
I had a problem with the water heater. AHS sent out Echo Plumbing. They were very responsive and everything went great. But we ended up a week without hot water and we had to boil water because the tech couldn't see us right away. We had to wait for our time, but he came as soon as he could see us. The heater went out on a Monday and he came on Thursday. Then he was right back on Monday with the water heater ready to go. He also wore a mask. We’re big COVID compliant people because I've got two kids with asthma and he was aw... read more
I had a sensor that went out on my stove, so the oven wouldn't work. I filed a claim online with AHS and the process was quick and easy. They were expedient in their response and the technician they sent was very courteous. He was very respectful because there are house rules. So, he took his shoes off at the door and was very complimentary. He did what he needed to do then he left. He was also very upfront in telling me how long it would take to repair the oven. But the part came in ahead of schedule. He made a phone call, ... read more
I filed the service request online through the Home Shield website. It was easy to submit the claim and then they responded, and then I heard from Steven L. Dingus shortly thereafter. Steven came out and looked at the washing machine and the dryer. He fixed the dryer but he was unable to fix the washing machine. He tried to fix it but he said he couldn't, and then he said he just sent the information on to Home Shield. My wife was there and the tech told my wife exactly what he needed to do, and then he called us back saying... read more
Recently, the contractors came out to work on the air conditioner. They figured that it needed an electrician 'cause the circuit box kept tripping. The website of AHS is good. I like it 'cause you can get through fast. I got all kinds of notification as to when to expect the contractors out. Then when the contractors came, they called and let me know they were on their way. The contractor who came was a very good guy. First of all, he had on his own mask, which is very important 'cause I have a husband here on oxygen and ver... read more
I have a rental property and when the AC in that rental was just blowing hot air, I made a claim with American Home Shield. Given the dynamics now with COVID, I like to speak with someone directly. But I can do a claim online as well. What I like is once it is there, you get the information on whoever they're sending out so that you're able to call them immediately and try to schedule an appointment rather than waiting for them to get back.AC Blue Air Heating was the contractor and they did great in the sense that it was rec... read more
We just purchased the house and we had a leak somewhere in the laundry room with the washing machine. It leaked to the downstairs basement. When the contractor came and repaired, it was more to do with the faucet. It was hooked up to the plug for the washing machine. They were very good and very professional. They were on time and answered all my questions. Once it was done, they made sure that it was working properly. I like the service of American Home Shield. When I call in to find out about the billing and I had question... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.