This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a great experience. The service people were very friendly, professional, and arrived on time. Our AC unit is ancient but Is still running great. I would definitely recommend using Metropolitan in the future.
The fan went out on the unit outside. I recognized the issue on a Friday afternoon and we put in the call to American Home Shield on a Friday evening. Phil AC came out on Monday, diagnosed it and the repair took place on that Wednesday. They came back with the part and replaced it. The technicians were very good and professional. It was hot but it could have been a lot hotter. We happened to have some rain throughout those five or six days so, the temperature dropped to where we were still able to get some rest at night and ... read more
Wilson HVAC was on time and professional. They cleaned up their mess. They replaced everything. There was a blockage in one of the lines last week and we called them, and they came right back out and fixed it, and walked back out. No questions asked. They stayed six feet apart and they had masks on. They also told us about the upgrade program. They were great. I love American Home Shield. I've had it since I've had this house back in 2004. We recommend them to people all the time. It's a nice safety net. It was a big expense... read more
For an AC claim, American Home Shield had Moore Air out and everything was perfect. They were very good. In one day, our house went to 91 degrees. I really didn't expect them to be able to get out here as soon as they did. I called in the claim on a Thursday night and they got out Friday around 11:30. It was so hot in the house already. The tech fixed the unit that day. He had his parts on the truck. He was very professional and wore a mask. It was really nice.I like American Home Shield. The only thing is we sold a home and... read more
The water heater had quit getting the water hot. A piece on the hot water heater had broken off. Submitting the claim to American Home Shield was great. The experience with the contractors were great, also. The water heater is performing really well now. It was like it was supposed to be. I was very satisfied with the whole process of American Home Shield.
Airtronics came to service the AC. It wasn't cooling properly in a couple of rooms. They came out the same day they scheduled the appointment. That was a follow-up because they came once before. The service was pretty good. They were timely and answered all the questions. So far, the AC has been good. It's been cooling much better. I would tell others to get American Home Shield. It pays off in the long run if you have any problem.
The guy that came out from BSR was absolutely terrific. I didn't have any hot water at all in the house, so I called American Home Shield to have my water heater looked at. The guy looked it over and said that the pilot light had gone out. We had had some winds and I had a raccoon visit underneath my house. It chewed my door and came underneath and he thinks that maybe a breeze came in there and blew out the pilot light. I fixed the door and he fixed it all. He was pleasant and professional. He even went to the extent of cle... read more
I called to extend our warranty for another year with Home Shield and there are long wait times but I understand. We've been busy moving and after we get settled, I'll set up an account online and try to do it that way. I filed a claim for rekeying and the tech from Pop-A-Lock did the job really quickly. There was a door that he wasn't sure that he was going to be able to rekey because it was different but he was able to do it. He was really good. Also, he had a mask on and we distanced.
They were very prompt both times I had to call in one week. They were very nice and very professional. I was surprised at how fast they got everything done and set up for my a/c repair!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,081 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.