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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
With Home Shield, claim submission is easy. The unit wasn't functioning and it took a bit to get somebody out, but I guess it’s the time of the year. But once Eagle Heating and Air got here, they fixed it within 30 minutes or less. We had one other claim with some plumbing issues and Home Shield was also able to make a fix quickly for that.
Our garbage disposal was blocked and J&K Plumbing fixed it right away. Everybody has been great. The process was very simple. We haven't had American Home Shield for that long but everything has been great and services come out very fast. So we've been very happy.
I did a claim for the rekeying and ABK rekeyed all the keys to my house. They came back here and they charged me some more for extra keys. It was a little bit of harder work because it's for a standard. They said it wasn't covered under the normal keys. But the guy was very respectful and he knew what he was talking about. He knew the right guys to call. So I was happy with him. They did a great job.
Grade A Plumbing came out and they were really good. They put a new water heater and updated something.
I called American Home Shield to do a claim on my garage door. First, I did it online, and since I always back it up, I called them. Complete Garage Door was very quick to come out. They had to come out to evaluate it first, and then they came back out. The technician was very professional and informative. I love having American Home Shield. They respond when we need them. Everything is fine and every company that we use that they send out is very professional.
American Home Shield has quite excessive wait times. I waited an hour yesterday to get through on the phone. It had been that way all week and I just didn't stay on the line the other times. But so far, they're not bad. The online option of filing a claim was really easy but the only reason why I called this time was that we thought that the dishwasher was harmed in the last time it got fixed so it went back out. But beyond that, we wouldn't have called. The guy from Unique Appliance Repair was very nice. He said there was n... read more
I was experiencing issues with my garbage disposal. Then it completely stopped working. I had tried to use the reset button underneath, but that wasn't working either. So then, when I did the claim with AHS, someone came and he turned whatever key. But then he noticed that there was a blade broken, and he replaced the disposal.Overall, the process was really simple. Everything went well. I appreciated that the technician who came was very responsible. He was attentive to my needs, but also explained to me what was happening ... read more
The motor on the pump was not working. It was two summers ago, the motor on the pump went and a different company came in and supposedly replaced the motor. Then it went out again the next summer, and that was when Expert Pools came out. The guy ran the serial number on the motor that was replaced, and it was an eight-year-old motor that the other company had put on it. I called AHS and made a complaint when the guy told me what the deal was. Expert Pools has been out several times putting band-aid on this old motor. Then la... read more
My air was blowing, but there was no cold air coming out of my AC unit.The company American Home Shield sent out was able to fix the issue temporarily. A day or two later, the guy had to bring a part back and replaced that part. About two weeks later, another part went out on the unit outside and he came and fixed that part. He was here five minutes. The service was really good. He was really friendly and professional.Filing a claim with American Home Shield is pretty simple. You just call them, explain to them what your iss... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.