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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My air conditioner broke. I submitted a claim online to American Home Shield and found their site very accessible. It was very friendly to use and everything was easy. They gave me a timeframe during which their contractor from Myers Comfort Specialists would contact me to set up a date. When they tech came, he was very timely. He was done with the job in 20 minutes and my air was back up and running. My unit is old and AHS will just keep patching it until it bonks out. Myers replaced the fan and though the unit came back on... read more
American Home Shield is wonderful. I always call to tell them what's going on and they tell me when the contractors are coming out. They've always been great. Because if they send somebody out here and I have a problem with them, I call American Home Shield and they always fix it. I tell them that whoever they sent came out here and stuck around for a while, but the thing is what they came out for is still not working. They would send another company out, and they won't charge me twice.This time, I had to have two contractor... read more
I had people come out and do plumbing two weeks ago. It was Home Choice Services and they did a great job. They came out right at the end of the time when they said that they were gonna be here, and then there were two toilets and two drains that I had problems with not working properly. The technician did the work quickly. He was also very helpful, professional, and showed me afterwards what he had done. Everything has been working really well since then. Today, A-1 Appliance came out and they completed an electrical proble... read more
Submitting the claim is easy to do. It’s a $75 payment each time, so you got to really think what it is you’re getting fixed, whether it’s going to be $75 or less. Other than that, it's fine. Everything was taken care of. Affordable Heat and Air was knowledgeable, very professional, and customer-friendly. That’s the biggest thing with me. I don’t want somebody coming that doesn’t have any customer relations with anybody. I like Home Shield because it takes care of a lot that would have killed me and my pocket.
My AC stopped blowing cold air. Submitting a claim for it to American Home Shield was easy. I just called them and they hooked me up with a repair guy in my area. The next morning, that repair company called and set up an appointment. They were out at my place that morning and fixed my problem. The contractor communicated well and the AC has been running well since then. AHS has provided awesome service so far. They're very prompt and very reliable.
The central air quit working. The AHS website seemed to work fine when I filed the claim but I would have loved it if A-US Air Conditioning came out in just a couple of days. It was in July in hot weather and in Southeast Texas. They got here within five days. They let me know within 24 hours that they had me on the list, but that was the soonest they could get to me. Other than that, they were fantastic. Since then, I have no issues with the central air conditioning and it made our home tolerable. Overall, I'm pleased that ... read more
There was a leak inside the wall in the master bathroom and the wall between the bathroom and a bedroom. After I submitted the claim, the contractor, Cooper Perry Plumbing, came out the next day. They had to bust up the concrete, repair the leak and fill it back up with concrete. They did a very good job. They wore masks before they even knocked on the door and they respected the social distance. American Home Shield has been very responsive and the coverage has been very good.
When I made the claim, there was no AC. It wouldn't work. The only thing that worked was the fan. It was a long wait when I called. It was over an hour before they called me back. But the tech was very knowledgeable and she fixed the AC immediately. I had cool air and I was satisfied. She showed me the part but I should have had some sort of like a sales script written down or at least emailed to me of exactly what had happened and what part was replaced. Also, I didn't like waiting four days for the service. It was horrendo... read more
The contractor had been out four times to work on the washing machine. It tries to go into the spin mode and it'll start grinding and grinding, and then it might try to spine, and then it stops. Then after a minute or so, it'll start up again and try to spin, and it stops again. It keeps doing that. The tech couldn't seem to figure out what was going on. The last time someone came, he did everything, and it would not go into this awful bad mode. When it would spin, it was working like perfect. He said it was fine and there w... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,081 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.