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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a refrigerator claim recently. It’s a GE refrigerator and water was leaking from the front of the freezer. I called AHS and they called me back and gave me the phone number of Hot Shot Appliance Service. They said the contractor would get in touch with me within 24 hours. The contractor came out and they unclogged the drainage. They were marvelous and I haven't seen a drop since. I had rags and towels underneath the refrigerator before the repair and now, I don't have anything down and it's cleaner. It's less worrisome... read more
I called and the agent I talked to was good. There was no cold air coming out our air conditioner and she said the contractor would contact us. They have up to 24 hours to contact us and the company contacted us the next day to set up an appointment. I liked them. They came out when they said they were going to and didn't leave me waiting. They also contacted me when they were on their way to let me know what time they would be here. Everything went smoothly. They had to install a compressor and so far, so good.
Huntington Service Company came out for a dishwasher that was leaking water. It was leaking down into my basement. So they came out, they isolated the problem, ordered the parts, and they were back out in a couple days. They did a great job. I placed the claim online with American Home Shield and I got a call in a day or two to schedule to have somebody come out. It worked out fine.
My AC didn't turn on. It was hot. I submitted a claim with AHS online and the website was easy to navigate. Fleshers Refrigeration came out and they were very good. They fixed my problem. I'm very happy with AHS. Communication is pretty good and the turnaround time when I submitted the claim and the contractors came out was decent.
Our air conditioner wasn't working and Epic Heating and Air came out to check and fix it. At the same time, the technician found that the heater was out and put in a claim for it. They did a great job although they were a little slow. Also, we got a new heater, which we're grateful for, but it didn't seem right to have to pay $1,500 to have it retrofitted when I thought that would be covered by the warranty. That wasn't explained until you got the heater ordered. People don’t know that when you have something replaced, you h... read more
One of my AC units was low on Freon and the other one had a burnt wire. The technician was very professional. He resolved the issues in about an hour and he wore a mask the complete time. It went very well. But I was a little frustrated with the refrigerator situation in here a few years back. Our refrigerator was not covered and I wasn't aware of that. They should've told me. I actually contemplated dropping the whole AHS. The reps were polite but I was upset to find out that all this time, I'm paying for something that I d... read more
When I heard what sounded like water dripping, I did a service order online and that was easy. I then called Air Climate Solutions at 6 o'clock in the evening and the guy called me back that night. He said he was really busy, but he would try to come by the next day between 7:00 and 9:00 pm. He was able to come out the next day closer to 3:00 pm, and it took him about 20 minutes. I was extremely satisfied. He also took his shoes off before he came in the house and he had a mask on. Since I’ve had American Home Shield, this i... read more
The air conditioner wasn't working and it was burning hot in the house. The claim submission this time was weird because two years ago when I had a claim, I called and talked to somebody, and then they said, “Oh, yeah, we'll get you scheduled. How do you want to pay for it?” Then, I gave the rep my credit card number. This time I did it on the computer and before it let me even take it to the next step and found out who was gonna work on it, it stopped me in my tracks and I had to pay first. I paid with my credit card, and t... read more
The compressor or the fan of our AC unit wouldn't turn on. My wife did a claim online as I was stuck at work. If she was able to do it, the American Home Shield site must have been pretty user-friendly. Within 48 hours, we were supposed to expect Doctor Cool. They provided a quick, easy, and efficient service. It was great. They replaced a capacitor on the air conditioning unit. The AC's like brand new now. We live in the desert so the repair improved our day-to-day operations greatly.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,082 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.