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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Home Shield was easy to use. I was a little disappointed that the coverage wasn't broader. But for what we were able to use it for, it was exactly what we need. We had purchased this new house. There was a sink in the kitchen where the faucet was leaking. It's a pull-out faucet in the sink. The spot where the hose connected to the head was leaking any time it was turned on. Our inspection report showed that the hot and cold supply lines were reversed from where they were supposed to be for safety reasons in two other faucet ... read more
The refrigerator was leaking in the back. The hose was broken. I went to the website and filed a claim with Home Shield. Tom Marshall Enterprises was gonna come that Wednesday and the tech ended up coming Monday. He fixed it no more than 30 minutes and he did a great job. He was very friendly and very courteous to my wife and me. My refrigerator is running efficient. It doesn’t leak and it’s not messing up my floor.
My AC was blowing but it just wasn't blowing cold. About three or four days after making a claim with American Home Shield, their vendor A-1 Quality Care scheduled me in for service. We weren't especially excited about that timeframe but they said they would put us on a list if there was a cancellation and they actually did come sooner. They had a cancellation and they called us. The technician came out on time and he seemed very competent. He was very honest too. He fixed it the AC and we haven't had problems since. It went... read more
I had two different contractors come out. One worked on the plumbing and he was good, thorough and on time. He pulled the toilet pump cap off, went down and then did something and hit the switch, and it jumped on. It took him less than an hour. The other contractor was for the water heater. Both of them were fine and everybody did what they were supposed to do. It has been good with American Home Shield so far but it takes so long to get through to them. You're on hold forever. It also took a little while before one of the c... read more
We tried to turn on our dishwasher and it wouldn't come on. The technician that AHS sent was prompt. He was very respectful too. He discovered that the fuse had tripped, so he helped me. The coverage of AHS has been fairly good. We haven't had any real complaints. It's nice having one place you can call rather than having to ask and look around.
I was looking to switch my warranty company and I was googling, calling and researching. I then decided to go with American Home Shield. Anytime I've needed to have a repair, whether I call or go online, I haven't had any complaints. This company sends someone and takes care of the situation. There was an incident where it was not getting cold. I went online and it was easy to navigate the website and do the work order. They then said they would give me a call. I called them though and then at some point, it started getting ... read more
Excellent customer service! Representative was very courteous and took care of our needs. He setup up and the technician came the following day. We are very happy with the service provided!
I had a leak in one of my basement pipes. Additionally, the faucets in both my bathrooms were leaking as well. I went on the internet and made a service call to American Home Shield. I was very impressed with their site. Within minutes, I got notified that my request had been put in. Within hours, I got a response from their attending company A Water Solutions. The tech from there was wonderful. The shutoff valve in my basement was leaking behind our wall. We noticed the musty smell. He explained that with old pipes, touchin... read more
AHS was very prompt and helpful. I never had any issues talking to someone that could answer my questions.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,082 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.