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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been with American Home Shield for about four years and I've recommended my family members to have their coverage. I usually make a phone call to submit a claim. But this time I asked my mother to make the call because I was on hold for 20 minutes. I could go online and do it, but I just didn't have the time. So I just called my rep and told her that the request was for my mother who was 86 years old and that it had been three weeks and that it was already getting to be in the hundreds. So my rep helped me with it. I've... read more
The outside external fan would keep going but then the AC that's inside the closet inside of the house kept turning off. I could see the external fan was going but the inside fan, no air was coming out. So the gentleman showed up and he literally fixed it within an hour and a half. He checked it and was super professional and was very nice. He went right up to the fan, tried to turn it on and then he ended up taking it apart and said that it was the motor. He went and took the motor with him to get it replaced. He came back ... read more
When we have had a problem with home product they have been responsive and efficient in assigning company to come for evaluation.
One of the gears broke in the motor opener of the garage door. I called American Home Shield and the guy from Greene County Garage Doors called me back that day. He came and looked at it, and two days later, it was fixed. He was amazing. He followed all kinds of good protocol for mask and gloves and he was very professional in his work. With American Home Shield, I like the expediency of getting things fixed. We've only had to call them twice, but they took care of both things, the second thing quickly. The first thing was a... read more
I had an appliance issue and American Home Shield sent Fleming Appliance out. The tech was punctual, he wore a mask and when he said the part was in, it was in. He installed it very quickly, and it works fine. As far as American Home Shield, so far, so good. Submitting a claim to them online is easy.
American Home Shield provides good coverage, quick response, and reliable knowledgeable service vendors
Fast friendly service very knowledgeable
I\'ve always had good service from American Home Shield . The only issue I have had is trying to contact someone . I\'ve been on hold for over an hour more than once trying to get to talk to an agent. I understand their workforce has changed due to Covid-19 restrictions and I assume that\'s the reason for the difficulty in reaching a customer service agent. Hopefully , it will go back to the excellent customer service prior to Covid .
The compressor didn’t work on my AC for some reason. Submitting the claim with AHS was easy and usually, it takes 24 hours lead time to get a contractor out, which is reasonable, but I got lucky that day because I got a contractor on the same day, which was great. The techs fixed the issue and it took them half an hour to do it. They were very good. AHS was also very good and I'm happy with them so far.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,094 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.