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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm a real estate agent and it is highly recommended to use the services of AHS. Also, I have personal home warranty representatives that I talk to every day, but I still choose to stay with American Home Shield because when I look at it, they may charge less for the deductible, but then all the services are not included. With American Home Shield, I'll just pay more and get everything.Recently, I had an appliance issue and I called American Home Shield to submit the claim. Then, they automatically referred me to the service... read more
A hose in the back of the fridge broke and I had American Home Shield bring out a person to fix it. It was fixed and then the day after he fixed it, it broke again so I had to get him out again. He fixed it again. But two days after he left, it broke again. So the guy is coming back to repair it again. It was pretty simple and easy to submit the claim. But after a couple of times, they should try to send out another person ‘cause it had been the same person coming by. Other than that, getting ahold of them is not too hard. Y... read more
The upstairs air conditioner was not working, and it was not cooling. When the technician from Legum’s Heating & Cooling came out, he diagnosed the problem, fixed it, and left. It was all good. Overall, I don't have any difficulty submitting work orders, but I wish that American Home Shield would allow people to pick which of their contractors people want. I had had an issue before, and the Legum’s people came out to fix it, so I thought it would be nice to have them come out again.American Home Shield is pushing people to s... read more
I called and said what the issue was. I got an email back that said, “This is what's happening. They should be in touch with you soon.” They gave a text. “Here's the phone number that you can call”. I proactively called. That’s great with me. As long as I have the needed information like the contact details of the business, that was perfect. That was the first call I've ever made using the warranty. But so far, it was very easy. Home Shield asked for the $75 payment right upfront. That's just easier because that way, I don't... read more
I called them to submit a claim and they got right back to me with the company that came. There was no big lag time. It was easy. The young man who came was very professional. He knew what he needed to do and he did it. He went about his business. There was a short in two places and he fixed them. I was very pleased. Everything was working perfectly since then. American Home Shield is worth every penny. I was a little skeptical at first. But my experience has been very good. I'm very, very satisfied with them and I've recomm... read more
Everything has been great and I had texted the contractor a couple of times. The ovens are both going and it’s all a go. Then, my daughter put something in the oven and set it at 350, and it went off again. She had to go out and flip the circuit breaker. The technician reset everything to the way it was set in the factory and everything was working great. So, I haven't had a problem since then. Yesterday morning, I put a quiche in the oven for breakfast for an hour and it didn't go off. Everything was just perfect. Now, it h... read more
I sit at home, my husband complains, and I log on and submit a claim right there. It's super easy. I love it. Cool & Cozy came out and the tech was very knowledgeable. He let me know how things worked and what I can do with the AC unit to keep it running on my own, and was generally very informative, which is very nice because most of the guys showed up, pointed out the problem, that was it and away they went. But this guy understands. He's a breath of fresh air. I told him I'm gonna keep his name and number because he's loc... read more
American Home Shield sent Cornerstone Plumbing for a plumbing issue. It was a sink that was downstairs and it was overflowing underneath the house. There was a leak somehow on the pipe. So when the water was draining down, it was going underneath the house. You could hear it going there. So Cornerstone came and fixed that. American Home Shield has been a very good company. I've used them three times over the years. They always referred professionals to work on the project.
The refrigerator and microwave had issues. A claim was submitted to AHS and a technician from Carolina Appliance came out. He was very friendly and very professional. He'd been to our home other times and was very comfortable. He was also very knowledgeable and solved both issues perfectly well. Whenever we have a claim, we just contact AHS and they send somebody out. And right now, it's always been an appliance issue, so it's always been Carolina Appliance. We don't have a lot of issues but we're happy to have the policy be... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,434 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.