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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have two air conditioners and when they had problems, I submitted claims online with AHS. Their website was good and they sent out AC Pros. The contractors immediately got to me and said that they would have somebody out the following day between 5:00 and 9:00 in the evening. Then they called, said they were there early, and asked if that was okay. Their tech got here about mid-afternoon and he solved the problem with the first air conditioner. But for the second air conditioner, he had to do some major work on it because ... read more
We had just moved into the house. After being in it for a week and a half, we noticed that our water heater wasn't working very well. I had a lot of mineral buildup in my water heater and then there was a bunch of corrosion on the outside of it. There were pumping sounds coming from it, so we filed a claim to get someone out there to have a look at it. It was very simple to submit that claim to American Home Shield. I received two emails from them, and then I responded to them and then I got in contact with J&L and it went r... read more
The overall experience went quite well. The only thing that I did not care for was that with my home having 2 ac units, I had to do an individual work order for each unit to have them both serviced at the same time.
My friend recommended American Home Shield to me and he was happy with them, which was why I switched over. I had another one before them and AHS is doing a better job for me in the last year whenever I've had them. I submitted the claim online and it went smoothly. They sent out a contractor fast. He was there for just a few minutes and he was nice. There was nothing broken on the trash compactor and he just had to show me how to restart it. Now I know what to do if it breaks down again.
American Home Shield has been very good. Knowing that you have someone to count on if you have problems within the home is nice. I had a claim for my AC unit and everything went well with the contractor. They were able to resolve the issue.
When the guys came out to deliver the new refrigerator, The new refrigerator had a water line behind it, and when one of the guys who delivered it turned the valve off to hook up the new water line, it started leaking. He tried to tighten the top of it to try fix the water leak. Then I just called Home Shield because I'm not a plumber. I let the people that know what the hell they doing do it. Home Shield sent Water & Drainworks over and they fixed it.I'd like Home Shield to only send Water & Drainworks. I’d bought the house... read more
American Home Shield sent out somebody to fix my water heater about two months ago and the guy was very professional. My husband and I were thinking it was gonna get better, but our shower’s not cold anymore. It’s like they turned the heater down or something. The guy did tell us once we turned different faucets on, we would hear like a spouting until everything got back on track. But it never got hot again. It’s just warm and we don’t like warm showers. Even the kitchen sink was warm. But American Home Shield does good. I l... read more
The garbage disposal started leaking. It took five days for the guy from Richards Plumbing to get time on his schedule to come out ‘cause he was probably the only one that American Home Shield use. I live out in the country. And he said that he was servicing everything in the county. He came out on a Tuesday, got the authorization for replacement on Wednesday, and replaced it on Thursday. AHS should have more contractors. But the contractors that I’ve dealt with have been very good. It's also pretty simple to submit claims.
AC went out and when I called their technician came out two days later and actually arrived earlier than the scheduled time!! Had me fixed in minutes..... very Informative and impressed with everything this time.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,095 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.