This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The face completely broke off the front of one of the GFCI outlets and I replaced it myself. The rep from Authorized Electric told me that I had the wires crossed. He got it all squared away and it took him just a few minutes. He checked everything else in the house that was connected to make sure it all worked and he was on his way. He showed up early, which I love. He was supposed to be here between 8:00 and 11:00 and he got here a little after 7 o'clock. So, it was a very nice experience. I've got another issue that's not... read more
The blower motor had gone out on the AC and I called American Home Shield. I got a referral number and they told me that somebody would be contacting me. Then, I got a call from Budget A/C and I've used them before on warranty items. I was happy with them and for this claim, they had to replace the blower motor. Since then, the AC has been functioning perfectly.
The washing machine needed a repair and we filed a claim with AHS. The tech came, did the assessment, determined what the problem was, and told me that he'd be back whenever because the part has to be ordered. Then he came back with the part and repaired it before the time that he had indicated earlier. So, I was well pleased with that. He was also professional and pleasant. I tend to ask questions and he didn't seem to be annoyed by those questions. And he responded. So I would rate that as a very good experience. Since the... read more
I like the fact that I can call and get some help ASAP.
It's better to go online and file a claim than to call because of the hold time with American Home Shield. I understand we're under a pandemic, but even prior to that, it was awful. There have been times where I've been on hold for 30 minutes, which is unacceptable, just to get somebody to pick up the phone. So, 99.9% of the time, I try to go online 'cause I don't wanna deal with it. And I just know from vendors over the years, when a vendor has to deal directly with American Home Shield is just as bad although the vendors d... read more
Home Shield gave me the time and everything else. And then, The Right Guys came and looked at the AC. I received very good interaction and service from them. Everything is now working.
It's been one heck of a couple of weeks for us with leaks in the home. We had three separate issues. The very first one was back in July. The contractor showed up the same day. It was like three hours after I called them. The liquid was pretty substantial inside the wall. I had another company out here that had torn into the wall but they wouldn't touch the plumbing. So then City Plumbing had to come out and replace the PEX pipe inside the wall. So that was good and done.The second issue was in another bathroom across the ho... read more
Good communication, prompt service. The contractor MJS was excellent.
The guy from Sears came and did a thorough examination of what the issue was. He called to double verify that the part was what I needed. He went and picked up the part and came right back, and then showed me the older parts. When he was doing the work, he said that since the appliance was behind the house, he told me he would call me and show me when it was done rather than knocking on the door. I've had other service calls and they've been fine but he was good as well as Sears, which is who I usually use before I got the w... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,434 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.