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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything was good with American Comfort. They got the issue resolved. The AC was losing freon and they found the leak. They had to tighten something up. With American Home Shield, it's so far, so good. They are doing what they say they’d do.
When I first moved in, I had a problem with the drainage in the house. My toilets were flooding and it was coming up through the shower. The previous owners had clogged up the plumbing. It happened to me twice that I had a problem with that and I had to pay for my own Roto-Rooter people to come out because Home Shield couldn't get anybody to come out the same day. I don't think that they are good for emergency situations, but for routine things that can wait a week to have somebody come out, it's great. I prefer submitting c... read more
There was an issue with the air condition on top of my house and AHS assigned Cool Factory to come and look at it. They found the issue rather quickly and solved the problem. My issue was that they claimed that there was not enough coolant in the air condition and that AHS wouldn't cover it, so I had to pay on the spot. Apart from that, everything's fine as of right now. With summer and the air conditioner not working, the repair affected a lot.I filed the claim online on a weekend and they let me know electronically that it... read more
I like American Home Shield but I don't like their new contract. The first contract I had said that AHS would take care of my oven issue, and this last one didn't. The temperature on my stove wouldn't set. If something is too old or they can't get enough money out of it, they’ll fix it if they can, but they won't get you another one. You have to pay the difference. That is not fair because the purpose of a warranty is that you don't have to pay if anything goes wrong. Other than that, The contractors from Applifix Heating an... read more
I worked with American Home Shield and American Residential Warranty and I like this AHS better. It seems a higher and more knowledgeable business than the other one. It's also very easy to do claims online. So far, we've had a very good response time. This is the first year that we've had to use it and we've called two or three places already, and everything has been done. We get a phone call from the company that they reference out to us within 24 hours, and then they come here within another 24 hours. It's just seamless. ... read more
I had used Home Shield before a long time ago and for a short period of time. Then, I saw their advertisement on television and I thought I needed to get some insurance for my appliances and stuff so I decided to do it. Submitting claims is simple and easy. I do it online. I had two plumbing claims that Doshier came out for. The first occasion was when my toilet had a leak. They did everything really good and fixed it. Then, I had a drainage clog and called them out. They came and the young man thought that I had an air vent... read more
My neighbor had AHS and he had a good experience. So based on his comments, I decided to try it. When I was having a problem with the clothes washer and my dishwasher, I called their customer service number to submit a claim and it's always difficult to get through on a call with them. So, that part leaves something to be desired. But the contractors that they assigned to my claim called me immediately. They did a good job and and were professional. So far, the dishwasher is working perfectly, but the clothes washer has been... read more
The dryer was not heating consistently and it was not running through its cycles consistently, so it seemed to be finishing too early. Then after the clothes finished a cycle, it was not getting warm and nothing was drying properly. I submitted the claim online through the AHS website. It was pretty straightforward and easy to use. I ended up calling the contractor myself to confirm that the work order went through, and I learned that it had. GE Appliances came out and I was very happy with their service.
The dishwasher wouldn't come on and it wouldn't empty the water out of the bottom of the tub. AABCO handled it very well. They were much better than the first people that American Home Shield had to fix the dishwasher last year. The guy called when he was there and he was on time. Also, the service was quick. What the guy did was very minor but still in all, it was okay 'cause all I had to do is make the one call. Everything has been fine since.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,431 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.