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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good service, but poor communication with customer service reps on the phone.
I have always had a quick response after requesting a service call.
Business response:
Hi Betty. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.
Quick response to service call and great customer service support
Business response:
Hi Victor. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.
My dryer broke and was burning the clothes I dried. I called AHS and they sent a repairman right away. He determined that the dryer was at the end of its useful life, and recommended it be replaced. The replacement process was smooth and simple. Thank you American Home Shield!
Business response:
Hi Pamela, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Response time is excellent. The appliance repair has been excellent. We feel well covered and receiving a solid value for our investment.
Business response:
Hi Anthony, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
I received prompt response and one of the service providers was a provider I have frequently used.
Business response:
Hi CC. Thank you for your review. Our goal is provide you with prompt and reliable service when you have unexpected repair needs. We are so happy to know you were pleased with the service provided.
Very prompt response. We have been pleased with how quickly things are taken care of and with the contracted companies they use. Good contact from all. Polite & efficient.
Business response:
Hi Rebecca. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.
AHS has been a reliable source for me on many occasions. I have been using them since 2010 when I purchased my home. I have referred family and friends.
Business response:
Hi Dianne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
It seems to me that American Home Shield ("AHS") is trying all possible ways to avoid making repairs to reported items. I reported water leaks from our Kitchen sink's drainpipe; AHS denied water leaks from the Basket Sink citing it's not cover under the Contract Section F4. I believe it's not covered if "caused by freezing or roots", which is not applied in my report; I sincerely request that AHS to review and have my reported Basket Sink leaks fixed at an earliest opportunity, as this had been reported since Decembet 04, 20... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,015 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.