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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So far, so good! I have been a customer for a year and had to make 3 service calls, all of which were handled professionally and efficiently. There was even an occasion where I thought I needed service, but was able to cancel it and get a refund without any hassles.
SWAT Plumbing was very good. They called before they came, and they were just not trying to come in the house. We were in the garage and they were very professional getting right to work, taking care of the situation and letting me know all the steps of the way. It worked out well. I like American Home Shield. They do their work pretty good. The communication is good too. They let me know by both phone call and email what's going on.
The dishwasher wasn't getting anything clean. I initially contacted American Home Shield on the 17th of July and they came on the 30th. I was told that the reason that they took such a long time getting back to me and getting out to fix me was because of the COVID business. Other than that, initiating the claim seems to be pretty straightforward and easy. The technician stated that the dishwasher was clogged up with hard water deposits and gave me a remedy, which seemed to be working. Also, the ice maker was leaking and free... read more
Caltech Appliances came out for two appliances. They were professional and explained everything to me that was going on with the appliance and it was a good experience both times. They always wore masks. I had a lot of trouble with my second claim, the ice maker. I submitted it, they came out, no problems, and they did some repairs and still, it wasn't working so I resubmitted it, they came back out, and then once they said they couldn't fix it, AHS assigned it to somebody else, and then I had nothing but problems from then ... read more
Our air conditioner was leaking water. One of AHS's contractors, Integrity Air Conditioning, handled my problem great. They were quick and came the next day. The tech who was sent was really nice. My husband who was there for the repair was pleased with everything. My unit has been fixed ever since.
I had an AC issue and it was easy making a service request with American Home Shield. Lee’s Heating and Air, the contractor, handled the problem great. Whatever was wrong was causing the AC to leak the Freon which would not allow the unit to cool completely. They had to order the parts. They got it quickly and installed the part. We've had no issue since. Here in Paducah, we've always used Lee’s Heating and Air. They’ve always done well. They worked with me and got in contact with me well.
There was water leaking from the air conditioning. I did a claim online and the AHS site was fine. It was user-friendly and easy enough to do. I called them the next morning because they sent a text telling me who the service company was gonna be. I was really pleased because the service company came quickly. The issue happened on a Sunday evening and the guy was here early morning on Monday or Tuesday. But the gentleman showed up with no credentials. When I answered the door, I was like, "Okay. I don't see your badge." He w... read more
Technician is knowledgeable and professional. He was also helpful with additional advice. The service request was resolved and everything is working fine. I rely on AHS and they provide quality service.
It was leaking inside the refrigerator but I wiped it out and by the time the technician from BRM Services got here, he couldn't see anything. So, he just told me that if I had a problem in the next two months, he’ll come out and take care of it. There wasn't anything he could do because he couldn't trace anything down. So, it's partially my fault. I had another claim with American Home Shield and the contractor came out and took care of it.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,094 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.