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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve used American Home Shield for a while. I’m on my second extension of it. When I had an air conditioning issue, I just went online, logged into my account, and made the required deposit. I received a message in email that the contractor will be calling me as soon as they were available. I had it all resolved in probably 24 hours. The guy got her earlier. He was familiar with the area. Our place is hard to locate. He had a well-stocked truck, too. He’s very professional, he was able to diagnose the issue, fixed the system... read more
Beaches Air and Heating came out and asked me what was wrong. I told them and they inspected everything. They cleaned what needed to be cleaned. The guy was professional and it was a good experience. My buddy has American Home Shield so, he referred me. It has been four months since I signed up with them and this is the first time I have used it. I did the claim online so it was easy.
I’ve been with American Home Shield for four years and so far, the service has been good as well as the contractors. They came in a timely manner. I had one dryer issue and someone was right on the ball. When the appliance guy came, he fixed it the same day so that was great. He was on top of it. Then I had a furnace issue and I haven't heard back from the contractor. I called him and he said he was ordering a new one. That was at least six weeks ago but I haven't pushed it because I've been busy and it's summer. But in wint... read more
American Home Shield used to do my previous home a few years ago. I decided to go back to them. Their claims process is fairly painless and easy. I had a claim where they sent Ultra Heating and Cooling. They did great. They were on time, very professional, and quick.
The fan in our heating system was really loud. So we never used it in about five years. We finally had somebody come out and the issue was just that they never took the plastic off of the inside of it when they installed it. So it was a very quick fix. Home Shield also did the exhaust fan on my stove and one of my duct vents prior to that. The guy was very efficient. He got the equipment with him so he didn’t have to come back. It was good.
Cote’s Mechanical came out for an AC issue. The fan wasn't spinning in the unit outside. It was a capacitor that need to be replaced. So, it was quick and easy. Submitting my claim to American Home Shield was pretty easy, too. Everyone's been above board even with one where they couldn't help me on something. I’ve had good experiences.
I tried to reach Heritage Air and Heat back because it seemed they solved one problem but I have to go back to Home Shield to get the other problem solved. However, Home Shield wants everything done online. But I had a couple of issues that I wanted to speak to someone and I never could get through on them. Other than that, I had Heritage Air and Heat before and they were pretty good.
Because I'm working from home, I'm able to get things fixed. I have had a bunch of claims and everything's been wonderful with everybody. All of them have been prompt and every single one of them explained to me what the problem was and how I could avoid it. Some of it was the way I was using things so they shared with me a better way to maintain things. Everything's been awesome and that's why I like AHS. I had a plumber once from AHS a couple years ago and I did not like him. I haven't had him since, so I'm not going to lo... read more
My AC went out and I submitted a claim to American Home Shield. Their contractor, Air Control Experts, came out and the techs were really nice young men. They came in my home and were very respectful. We informed their tech that we would be masked and he came into our house with a mask as well. He wore that mask the entire time.I have been with AHS on and off for over 20 years now. I've owned three houses and I've had them on every house at some point. There have been times when we don't get along because I feel they can do ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,093 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.