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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In general, we've had American Home Shield a long time and they've done a lot of service for us. It's been very good because we're getting older and it's harder for us to call around to find somebody to do things. We just have to make one call and it's worked out well, except for one occurrence when we had problems with our dryer. That was never resolved. After trying to fix what was wrong, four different visits, I kept waiting for American Home Shield to make an offer about replacing the unit because it wasn't gonna get fix... read more
Our recent claim with AHS was a minor issue that we didn't know where the other circuit breaker was to reset. So the contractors located it and showed us where it was at to reset and that was it. We had an incident where we didn't have any heat and it was over the weekend so we had to wait. We weren't overly pleased with how long we had to wait in that instance. But, so far, we haven't had any issues when we submitted claims with AHS. We've had them for a couple of properties. We've submitted a couple of claims and the issue... read more
The fan was not coming up in our outside AC system because the room temperature was high. It was not giving enough cooling. But when I tried to use the Nest thermostat, it was always showing as it was on. Continuously, the fan in the attic was running. That could have been the reason that it was showing as running although the outside unit was not functioning. After making a claim for it, A-US Air Conditioning of Texas came out and they looked into the attic. Everything was fine. But when they looked at the outside AC unit, ... read more
We've had American Home Shield for three, four years in Illinois and three years here. I like the security. Every time I've ever called them, they sent somebody else out to take care of things. There hasn’t been a problem. The guy from USA Air was wonderful. He told us what was going on and had it fixed in no time. It was a capacitor and he had it on his truck.There are big ticket items that if we could find a way to fit in, it would be great. For instance, I've yet to find in their contract where it says if my air condition... read more
I have had Home Shield at least 20 years and I have been more than pleased. But I don't like the long waits on the phone. I can do it on my computer, but I really like to talk with someone. Also, the person on the last call that could barely speak English was not very pleasant. But overall, it's been very good. I had an AC claim and Floyd Services came out. The guy blew out a drain line. He was a very nice and conscientious young man. My husband was in a rehab facility at the time and the tech asked about him and said he hop... read more
I had broken garbage disposal and I called the 800 number on a Sunday. The guy was supposed to come the next day. Then he called about the time he was supposed to come and said he got tied up. He came the next morning and got it done in 30 minutes. He just changed it out. He was extremely efficient and the best. American Home Shield is 100%. When I need them, everything has been fine. A very satisfactory experience overall.
Submitted a request to AHS on a Sunday night for a leaking toilet. A plumbing company contacted me the next day and arrived Tuesday and made the necessary repair. Excellent response.
I originally started with American Home Shield in 2004 then things got tough so I let the policy lapse for a few years and then I got it again. The wait time has gotten longer. It wasn't like that before. Now it's gotten to the point where it takes sometimes over an hour. Plus, the people that I'm speaking with sometimes don't quite understand exactly what I was saying. Recently, we added an option to be able to get a callback versus just waiting on the line for them. For the AC issue, I had a call three days. Once, the pers... read more
The contractor that came out was checking on ductwork and he said he found some rat feces. I don't know where it came from. Before he came, when I was under another home warranty, I had two different people check the ductwork but they never complained about rat feces and they went in there. The contractor was very good. He said, “This is not something that just happened overnight. You've been here a year. The corrosion on it has been like five years on the ductwork.” The rat feces is new to me, so I had to call Terminix and ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,094 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.