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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We got to choose between three warranty companies when we bought the house. American Home Shield had some of the better stuff that we liked and they had better coverages than the ones that we were offered. Recently, the contractors came to rewire a new line for the doorbell. It took them about 30 minutes to an hour. So far, the stuff that we needed to get done, AHS came through. On that doorbell issue, they had to get an extra clearance to see if they were able to do that job. But other than that, they approved it, so everyt... read more
American Home Shield sent Central Heating and Air Conditioning out, and my experience went great this time. The year before, the contractor didn’t wanna fix anything, and they didn't fix anything. I had to get my son over here to get it fixed. But it was not Home Shield, it was the air company itself. He was the same guy. The first time he came out, I was in a really bad health state then. I just came out with pneumonia, and he talked down on me. He talked like I was just a little regular chap on the streets. It's something ... read more
There was a problem with our freezer. A drain line was freezing. Then it wouldn’t defrost. It was leaking water. But it was because there was a line that was plugged. Eberhardt Services fixed it and they fixed it on the first call. They also came for a washer, and the problem with that was the unit kept prematurely shutting off because it said it was overloaded. Eberhardt had to order a part, they came back and then installed it. It took a little longer than liked. But we have Electrolux appliances and not everybody can work... read more
I was with American Home Shield one year previously and I signed up with them again this year. I like their professionalism and they get in it right away. They’re excellent and the experience has been wonderful.
I had a refrigerator problem and AHS sent out someone from Accord Appliance. He was a really nice guy and he was quick. He let us know how to prevent the problem again in the future and told us our fridge had a good long five years at least left in it. He was in and out within 25 minutes. He even played with our dogs. All in all, the contractors that AHS sent out have all been good and I don't have any bad experience with any of them so far.
Everything went well with Keith Powell Heating and Cooling. The guy said that they normally don't do American Home Shield on weekends but he got it set up to where he could come out and fix it real quick. The thermostat wire was frayed outside the house and he replaced the wire. He was there maybe 30 minutes and had a mask. American Home Shield is good with how they got it scheduled on time pretty quickly.
I've never owned a home that had a septic tank and we kept getting a bad smell in the house. The neighbors were the ones who told us that it might need to be sucked out. The guy from Stephenson Septic Tank showed up and he found it right there. He dug the thing out but he said that wasn't our problem and it was working properly. He was knowledgeable and he gave me quite a few tips on different things. We have two bathrooms but we have only used one because there are only the two of us. He said that we could be getting the ba... read more
I've got the Home Shield warranty and had a water heater that rusted through and it caused it to fail. So, I had a massive amount of water in my basement, and it resulted in the water heater to be replaced. I submitted my claim through the website. It was very easy to use. Also, I was contacted by the John T Cannon Plumbing really quickly about that. They were out within about five hours. They were very good. I would recommend AHS to keep using them. Everything's been functioning perfectly. My experience was outstanding. It ... read more
When submitting claims, I go online, submit my problem, and tell Home Shield what kind of appliance and what the brand name is. Then, immediately, they assign someone to it. I had an AC issue and J & J was here the next day. The tech checked everything out inside and outside the house and made sure everything was okay. He did great work and I haven't had any problems.I tell others about American Home Shield but a lot of people don't want it because they're saying they can save the money and pay for it themselves. People don'... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,371 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.